Miratech · 10 hours ago
Senior DevOps Engineer
United States
Full-time
Remote
Senior LevelMiratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. The Senior DevOps Engineer is responsible for the operational stability, performance, and reliability of global IVR systems, focusing on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments.
Outsourcing
Responsibilities
Manage day-to-day operations of global IVR platforms
Monitor system performance, availability, and reliability
Respond to incidents and operational issues in a timely manner
Assist with deployments, configurations, and release activities
Support IVR systems deployed across AWS and on-premises environments
Collaborate with engineers, architects, QA, and partners during releases and incidents
Troubleshoot infrastructure, application, and voice-related issues
Assist in debugging IVR, Genesys, SIP, and call flow–related problems
Analyze logs and metrics to identify root causes and improvement opportunities
Participate in on-call, evening, or weekend support as required
Qualification
Required
Experience supporting production systems in a DevOps or operations role
Strong working knowledge of cloud services (AWS)
Strong experience with Unix/Linux environments
Experience with MySQL or similar relational databases
Solid understanding of networking fundamentals
Experience with Infrastructure as Code (IaC) concepts and practices
Ability to run network analysis tools such as Wireshark
Strong troubleshooting and problem-solving skills
Ability to collaborate effectively across technical teams
Preferred
Experience with Apache Tomcat and HTTP Server
Familiarity with monitoring and logging tools such as Splunk
Experience with Genesys configuration and troubleshooting
Knowledge of SIP and call center systems operations
Prior experience supporting IVR or voice platforms
Benefits
Health insurance
Language courses
Relocation program
Company
Miratech
Miratech is an IT services and outsourcing company that provides managed IT services to large and midsize multinational organizations.
Founded in 1989
1001-5000 employees
H1B Sponsorship
Miratech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Horizon Capital
2022-04-27Private Equity
Leadership Team
Matthew Ainsworth
Chief Revenue Officer
Nikolay Royenko
President
Recent News
Company data provided by crunchbase