Cayuse Holdings · 3 hours ago
Cyber Incident Response Analyst- Junior
Arlington, VA, US
Full-time
Onsite
New Grad, Entry Level
$87K/yr - $90K/yr
0+ years expCayuse Holdings is a company focused on cybersecurity solutions, and they are seeking a Cyber Incident Response Analyst to enhance their cybersecurity framework. The role involves managing cybersecurity incidents, coordinating external communications, and providing technical support within a 24x7 Operations Center.
Finance
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide first-line support for incidents and technical issues reported by client’s staff and customers
Categorize and escalate incidents according to severity and ensure compliance with Standard Operating Procedures (SOPs)
Escalate cases to specialized teams (e.g., Threat Hunting, Vulnerability Management) where applicable
Serve as the point of contact to coordinate with regional teams, private-sector entities, and partners to ensure full incident lifecycle execution
Track and verify the distribution and resolution of service requests, while certifying effective communication between stakeholders
Maintain active oversight of shared mailboxes, incoming incident reports, and phone systems to ensure efficient case routing and response
Perform correlation analysis across cyber, physical, and communication threats to enhance situational awareness
Support senior leadership by contributing to daily, weekly, and monthly reports, outlining emerging threat patterns and operational metrics
Deliver exceptional customer service and technical support to the client’s partners during incident responses
Participate in shift synchronization meetings to ensure seamless 24/7 Operations Center transitions
Other duties as assigned
Qualification
Required
Bachelor's degree in a related discipline such as Homeland Security or Business, or a combination of education, technical training and equivalent experience
CompTIA Security+ CE Certification: Demonstrates foundational knowledge in cybersecurity principles, risk management, and network security
ITIL v4/v5 Certification: Proficient in IT service management best practices, including service lifecycle, continual improvement, and aligning IT services with business needs
Demonstrated experience in delivering high-quality customer service, with a strong understanding of support workflows and client engagement best practices
Additional (2) two years of experience may be substituted with an Associate's degree
Additional (4) four years of military and/or operations environment experience may be substituted with a high school diploma
Must have between zero (0) and two (2) years of related experience
Some travel may be required to Continuity of Operations sites
Due to the nature of work at the client's facility, U.S. Citizen is required
Ability obtain and maintain Top Secret/SCI security clearance and DHS Fitness
Must be able to work varying hours 8-12 hours depending on needs to support 24/7/365 operations
Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment
Minimum 2 years working directly with customer and service desk functions for WATCH Operations Center or Security Operations Center (SOC)
Skilled in utilizing Amazon Connect for managing customer interactions and contact flows
Demonstrated knowledge and understanding of customer service techniques, demonstrated experience providing service desk or call center support
Exceptional communication skills and ability to stay calm in high stress events while maintaining good decision making, focus, and good prioritization skills
Experience working with a Service Desk platform such as ServiceNOW or Remedy
Ability and willingness to learn new tools and technologies and take on new responsibilities as assigned
Experience working with ServiceNOW and another alternative platform such as Remedy
High proficiency in Microsoft Office; including but not limited to: Word, Excel, PowerPoint, and other general software applications
Benefits
Medical, Dental and Vision Insurance; Wellness Program
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Short-Term and Long-Term Disability options
Basic Life and AD&D Insurance (Company Provided)
Voluntary Life and AD&D options
401(k) Retirement Savings Plan with matching after one year
Paid Time Off
Company
Cayuse Holdings
Cayuse Holdings is an economic enterprise that specializes in providing sourcing and diversity solutions.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase