NCMIC · 1 day ago
Merchant Service CS Representative I
Clive, Iowa, United States
Full-time
Onsite
Entry Level
1+ years expNCMIC is a company focused on providing support to merchant clients. The Merchant Service CS Representative I role involves responding to inquiries, troubleshooting issues, and ensuring efficient service for merchants through various communication methods.
FinanceFinancial ServicesInsurance
Responsibilities
Responds to inquiries in a call center environment, by making or receiving calls to answer questions and resolve processing & cardholder issues. Requires knowledge of company products and services to respond to inquiries and consult with merchants to ensure they have the most efficient and cost-effective products for their needs. Need to be able to work online to answer questions and troubleshoot terminal issues. Need to be able to accurately reconcile a merchant statement. Actively work and complete the installation of merchant equipment. Complete daily ancillary tasks before 4 PM CT, when appropriate. Learn and be proficient with the 1st day proofing of new business. Promotes company products and services. Refer unusual or complex problems to the Merchant CS Manager
Utilizes various tracking and reporting systems to monitor merchant activity, documents merchant interactions and inquiries on the network system. The system should be maintained daily, and issues resolved within 48 hours when appropriate. Attends periodic training
Call monitoring expectation - average 85% to 90% on all QA’s for Merchant Processing
Performs other related job-related duties as required
Qualification
Required
High school diploma
At least one year of related experience, preferably in a call center or other direct customer response
Excellent customer service skills and interpersonal skills
Ability to effectively communicate and present information to clients, managers, and team members
Strong PC skills
Ability to learn various computer systems and the merchant services business
Strong organizational skills
Analytical and problem-solving skills
Ability to interpret data
Ability to problem-solve and complete work with little supervision
Flexibility to work with a variety of tasks and employees
Continuous sitting for long periods of time
Some standing, walking, bending, and reaching
Frequent use of fingers and hands to manipulate computers, telephone, office equipment and credit card terminals
Preferred
Associate or bachelor's degree
Company
NCMIC
NCMIC is a chiropractic malpractice insurance company that offers financial and insurance products.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Mike McCoy
CEO
Matt Gustafson
CFO & Treasurer
Recent News
2025-06-11
Company data provided by crunchbase