Advantest · 10 hours ago
Commercial Manager: Product Support and Field Service
Lake Forest, CA
Full-time
Onsite
Senior Level
5+ years expAdvantest Test Solutions, Inc. is a leading provider of electronic test systems, and they are seeking a Commercial Manager of Product Support & Field Service. The role involves overseeing commercial aspects of Field Service operations, managing contracts, pricing strategies, and ensuring financial performance while maintaining customer satisfaction.
ManufacturingMechanical EngineeringProduct DesignSemiconductor
Responsibilities
Develop and manage supplier field service contracts, ensuring they are aligned with company policies and profitability targets
Negotiate pricing, terms, and conditions with customers, suppliers, and subcontractors
Monitor contract compliance, ensuring service level agreements are met
Manage the financial performance of field service operations, including budgeting, forecasting, and cost control
Analyze financial data to identify areas for improvement in service delivery and profitability
Prepare and present regular financial reports to senior management
Build and maintain strong relationships with key customers, ensuring high levels of satisfaction and retention
Address and resolve any commercial or service-related issues that arise
Collaborate with the sales team to quote services, consumable replenishment, and identify opportunities for upselling or cross-selling additional services
Monitor and improve internal service delivery processes, ensuring efficient use of resources and optimal customer outcomes
Work closely with field service technicians and managers to address operational challenges
Ensure the right balance between service quality and cost efficiency
Coordinate with cross-functional teams (operations, sales, finance, HR) to ensure smooth service delivery
Provide training and support to the team on commercial and operational best practices
Ensure compliance with legal, regulatory, and company standards in all field service activities
Identify and mitigate commercial risks, including contractual disputes or service delivery issues
Keep abreast of industry trends, market conditions, and competitor activities to inform commercial strategies
Propose adjustments to pricing, services, or contracts based on market intelligence
Domestic and International business travel is a requirement of this position – up to 40% travel to overseas locations and customers is anticipated
Qualification
Required
Bachelor's degree in Business, Engineering, or a related field (Master's degree or relevant certifications preferred) or MBA with an experience in technology support management
Minimum 5-7 years in a commercial management role, preferably within field service, operations, or a related industry. (Semiconductor equipment market is preferred.)
Excellent communication, negotiation, financial management, analytical abilities, presentation, documentation and interpersonal
Proficiency in contract management and commercial tools
Leadership and team management experience
Ability to handle complex situations with a customer-focused approach
Fluency in an international language, specifically in English and Mandarin
Preferred
Master's degree or relevant certifications
Familiarity with international labor laws
Company
Advantest
Advantest manufactures and sells semiconductor and component test system products and mechatronics-related products.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2001-09-28IPO
Leadership Team
Atsushi Fujita
Chief Financial Officer
Recent News
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