Saddle Creek Logistics Services · 11 hours ago
Client Services Manager
Walton, KY
Full-time
Onsite
Mid, Senior Level
3+ years expSaddle Creek Logistics Services is a company that values diversity and teamwork, providing opportunities for associates to enhance their skills and build meaningful careers. The Client Services Manager will be responsible for leading the Client Services team, managing client relationships, and ensuring high-quality service delivery while identifying process improvements and supporting operations.
Supply Chain Management
Responsibilities
Lead on-site Client Services team in supporting client relationships by becoming an extension of our client’s business. Build strong rapport with partners, including managing relationships, expectation setting, and status communication; develop and implement a regular schedule for meeting with a client, either formally or informally, in person or by teleconference
Manage and train Client Services Supervisors, Client Services Coordinators and Operations Coordinators across multiple shifts that support client’s business
Represent and act as a liaison to work in conjunction with Directors, Managers, Supervisors, and Client Services to plan, develop, and implement policies/procedures for our clients to ensure facility, client service, and broad warehousing practices are followed
Proactively identify process improvements that enhance Client’s experiences and streamline warehouse operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to date
Develop regular service reports shared with the Clients that give visibility to volumes, labor planning, service commitments, etc
Ensure that the Client is serviced within their guidelines and SCLS’ policies and procedures
Initiate formal project plans, as required, to ensure initiatives and post-meeting follow-ups are prompt and well-executed
Provide support to Operations with the processing, issuing, and mailing of daily, weekly, and month-end customer reporting, billing, and collection efforts
Partner with Client and Saddle Creek leaders to determine future business needs and support the implementation of all newly approved solutions
Assist in ongoing startups with clients and building relationships leading to steady state operations
Ensure communication between all operating divisions is maintained and follow through with any pending items
Ensure the consistent execution, governance, and ongoing oversight of SCSnap!, our CRM platform. The position plays a key role in driving adoption and ensuring execution of standardized processes that enable an exceptional client experience
Qualification
Required
High School Diploma/GED is required
3-5 years of customer service/account management experience, preferably within an eCommerce environment
3+ years of team leadership experience, preferably in eCommerce or distribution/logistics environment
Must have a proven track record of providing exceptional customer service, which assists in the development and retention of clients
Proficiency in Microsoft Office applications; Word, Excel, and PowerPoint
Ability to read, analyze, and interpret policies and contracts
Must be able to multi-task, problem-solve, prioritize, and work under pressure
Preferred
Bachelor's Degree
Knowledge of Softeon WMS experience is a plus
eCommerce experience is a plus
Benefits
Benefits package including medical, dental, vision, HSA, and medical reimbursement
Annual bonus eligibility
401(k) match
Vacation and holiday pay
Employee assistance and identity theft protection
Career development and opportunity for internal promotions
Tuition reimbursement for further education
Company paid life insurance and short term disability
Company
Saddle Creek Logistics Services
Saddle Creek is an omnichannel supply chain solutions company.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mark Cabrera
Chief Executive Officer
E
Eric Newman
Chief Financial Officer
Recent News
2025-06-11
Company data provided by crunchbase