Mid-Am Building Supply · 18 hours ago
Customer Service Supervisor - Building Materials
Olathe, KS
Full-time
Onsite
Senior Level
$80K/yr - $82K/yr
5+ years expMid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland. They are seeking a Customer Service Supervisor to oversee the sales and customer service aspects of the inside sales group, ensuring effective service to both internal and external customers while managing the inside sales representatives' performance.
Building MaterialSalesWholesale
Responsibilities
Consisting of handling quotes for customers and handling customer service issues
Communication with vendors on credit issues and customer quotes
Responsible for resolving receiving issues
Assure service to internal and external customers is effective, timely, and accurate
Tests and checks new options and different ways to input data into the system
Manage the inside sales representatives' hours and time worked
Manage overtime, productivity, and cost per man hour
Ensure policies and procedures are followed by employees and initiates corrective action when necessary
Qualification
Required
Positive attitude
Strong work ethic
Desire to grow on the team
Clear and concise written/oral communication skills
Strong multi-tasking skills and able to work with minimal supervision
Accuracy entering customer orders into the system
Problem-solving skills and experience
Proven track record for delivering outstanding customer service
Ability to utilize the available time to organize and complete work within given deadlines
Highly experienced MS Office user and demonstrated adaptability with other company integrated systems
Customer service: 5 years
Inside sales: 3 years
Preferred
Experience with installation and production of exterior and interior doors is a plus
DMSI and WMS experience is a plus
Benefits
Health, Dental and Vision
Short-term disability (Company Paid)
AD&D (Company Paid)
Life insurance (Company Paid)
Health Savings Account (HSA) Company Contribution up to $1,000 annually
Flexible Spending Accounts (FSA)
401K Plan plus Company matching contribution
9 paid holiday's
Paid time off
Company
Mid-Am Building Supply
Mid-Am Building Supply is the premier wholesale distributor of building products to America's Heartland.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-07Acquired
Company data provided by crunchbase