Rapiscan Systems · 7 hours ago
Field Services Engineer 1
Maryland, United States
Full-time
Onsite
Entry Level
3+ years expRapiscan Systems designs, manufactures, and markets security and inspection systems worldwide. They are currently seeking a Field Service Engineer I who will be responsible for ensuring user satisfaction with Rapiscan equipment performance, which includes troubleshooting, maintenance, and customer training tasks.
Cyber SecurityGovernmentInformation TechnologySecuritySoftwareVirtual Reality
Responsibilities
Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers
Follow Field Service contract requirements for response time, information reporting and customer management
Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives
Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time
Maintain and carry Field Service Tool Set
Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy
Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed)
Follow company safety program requirements
Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items
Carry company provided cell phones and laptops and be on call as required
Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required
Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to: Report all accidents and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions
Lead, coordinate with customers and manage all work at the system location; know what to do in an emergency
Ability to complete all training courses within a timely manner with stated passing grades
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem
Duties may be modified or assigned at any time to meet the needs of the business
Qualification
Required
A.S. in Electronic Technology or Engineering with Mechanical Engineering experience
Technical degree or, demonstrable mechanical ability and knowledge
Previous experience /military training may be substituted for the Technical Degree
Basic knowledge / skills of Analog, Digital, and Mechanical systems
3 years experience in field service environment, x-ray industry highly desired
Networking hardware and software literacy
Database management and programming, software / firmware protocols
Ability to effectively manage both technical and administrative functions
Strong technical written and verbal communication skills
Good working knowledge of Microsoft Office suite
Working knowledge of Oracle workflow management systems, or similar ERP system
Must be able to work independently and make logical decisions within position parameters based upon the company's guidelines
Able to work on call rotation and work off hours as needed
Must be able to stand, bend, stoop, walk, climb, and lift up to 50 pounds on a daily basis
Able to work outside in inclement weather as needed
Must possess a valid driver's license
Must have and maintain reliable transportation for travel under 300 miles roundtrip
Possess the willingness and flexibility to travel domestically and internationally up to 75%
Work independently to plan and arrange travel accommodations within the company's guidelines
Possess flexibility and ability to deal with sudden changes (i.e. customer schedules, flight delays)
Maintain and organize expense receipts while in the field and work independently to manage administrative tasks, including the timely submission of expenses
The ability to obtain site passes, clearances and Visas as required to carry out job responsibilities
Maintain valid passport and credit card as required to support business travel
Understand and comply with company travel policy
Ability to pass company and government background checks and maintain good standing
Company
Rapiscan Systems
Rapiscan Systems provides surveillance like people screening, radiation detection, cargo and vehicle inspection.
1001-5000 employees
H1B Sponsorship
Rapiscan Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (5)
Funding
Current Stage
Late StageRecent News
Morningstar.com
2025-09-29
News is my Business
2025-08-26
Company data provided by crunchbase