CorVel Corporation · 5 hours ago
Call Center Supervisor
United States
Full-time
Remote
Entry, Mid Level
$19.62/hr - $29.39/hr
2+ years expCorVel Corporation is a national provider of industry-leading risk management solutions for various sectors. The Call Center Supervisor is responsible for managing daily production of teams, providing coaching, tracking attendance, and ensuring quality service levels.
InsuranceSoftware
Responsibilities
Direct a designated group of employees in their day-to-day operations
Responsible for quality of service provided
Manage daily service levels and Service Now queue
Conduct training for new employees and/or implementing protocols as they change and sending those changes out to the units
Listen to agent calls on a daily basis, both live and recorded
Document weekly QA audits (2 per agent each week)
Meet regularly with agents to coach, develop, and discuss recent, impactful topics
Stay up to date with Lessonly modules and grade agent lessons
Proactively inform manager on any potential risk, complaints, or SLA issues
Attend mandatory supervisor meetings and calibrations
May perform managerial responsibilities in managers’ absence
May perform daily, weekly, monthly reviews of various reports, invoices, logs and expenses
Additional duties as assigned
Qualification
Required
Minimum of High school diploma or equivalent
2+ years of customer service experience in a leadership role working in Call Center
Prior supervisory/leadership experience
2+ years college education preferred
General knowledge of Group Health, Workers Compensation, Auto and General Liability
Excellent written and verbal communication skills
Clear understanding of KPI's for back-office teams
Exceptional attention to detail
Ability to meet deadlines
Ability to adapt and work a flexible schedule if business needs change
Solid Microsoft Office skills
Ability to make sound business decisions independently
This role requires internet upload and download speeds of at least 80Mbps
Preferred
2+ years college education preferred
Benefits
Medical (HDHP) w/Pharmacy
Dental
Vision
Long Term Disability
Health Savings Account
Flexible Spending Account Options
Life Insurance
Accident Insurance
Critical Illness Insurance
Pre-paid Legal Insurance
Parking and Transit FSA accounts
401K
ROTH 401K
Paid time off
Company
CorVel Corporation
CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1991-07-05IPO
Leadership Team
Jeff Gurtcheff
Chief Claims Officer
Maxim Shishin
CIO
Recent News
CorVel Corp.
2025-11-04
2025-10-22
2025-10-06
Company data provided by crunchbase