WellSpan Health · 21 hours ago
Patient Financial Services Representative Lead - York - Days
York, PA
Full-time
Onsite
Mid Level
3+ years expWellSpan Health is an integrated delivery system focused on leading in value-based care. The Patient Financial Services Representative Lead is responsible for overseeing daily operations within the Patient Financial Services Team, acting as a supervisor in the absence of the assigned supervisor, and ensuring timely payments and effective training of staff.
Health CareHospitalMedical
Responsibilities
Oversees the work of other personnel by training, allocating and monitoring work. Acts as a subject matter expert (SME) and may cover for PFS staff as needed
Maintains oversight of staff-assigned work queues, including volume and activity, payor days in AR, AR metrics, productivity, and performance
Assists with annual performance evaluations by providing feedback to Supervisor or Manager on individual employees
Assists Supervisor or Manager with the interview process, onboarding and training new staff members
Trains new hires and conducts training for existing employees as needed. Completes monthly audits on other staff members’ work
Performs various functions to complete and expedite the billing, claims corrections, appeals and/or payment posting/refund process including reviewing and reconciling a variety of reports
May interact with a variety of governmental agencies
Reviews accounts and maintains contact with third parties to ensure timely payments. May assist staff with follow-up and/or resolution of accounts
Acts as a resource for business office staff, Access ED Staff and PAS IT staff
Identifies trends, quantifies impact, and escalates as appropriate for resolution
Assumes responsibility to lead projects as requested; may also lead process improvement initiatives for department
Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement
Assists in developing, establishing and maintaining policies, procedures and standards
Maintains appropriate records, reports, and files as required
Maintains departmental records and reports and collects statistical data for administrative and regulatory purposes
Participates in educational programs and inservice meetings
Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation
Qualification
Required
High School Diploma or GED Required
3 years experience in Healthcare Revenue Cycle/Billing Required
Certified Patient Accounts Technician within 1 year Required
Certified Compliance Technician - AAHAM within 1 year Required
Certified Healthcare Access Associate within 1 year Required
Certified Revenue Cycle Executive within 1 year Required
Certified Revenue Cycle Professional within 1 year Required
Certified Revenue Cycle Specialist within 1 year Required
Certified Revenue Integrity Professional within 1 year Required
Cross-trained in the department; training as a PAS II or Financial Caseworker II Upon Hire Required
Excellent customer service, communication, and interpersonal skills
Familiarity with ICD-10 and CPT codes
Strong Knowledge of payer rules and policies
Computer skills
Preferred
Healthcare billing systems (Epic preferred)
Benefits
Comprehensive health benefits
Flexible spending and health savings accounts
Retirement savings plan
Paid time off (PTO)
Short-term disability
Education assistance
Financial education and support, including DailyPay
Wellness and Wellbeing programs
Caregiver support via Wellthy
Childcare referral service via Wellthy
Company
WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
W
William White
Vice President of Public Safety
Recent News
2026-01-09
2025-12-18
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