Kuraray America, Inc. · 6 hours ago
Customer Service Representative - Elastomers
Pasadena,TX,US
Full-time
Onsite
Mid Level
3+ years expKuraray America, Inc. is a global leader in specialty chemicals, fiber, and resin production. The Customer Service Representative is responsible for providing accurate delivery of products and services, managing order processing, and coordinating business activities across various departments to meet customer requirements.
ChemicalDentalHealth CareManufacturing
No H1B
Responsibilities
Receives orders from customers and sales personnel by phone, fax, and e-mail
Includes the administration of SAP, Intranet, & EDI systems, the timely complete processing of domestic & export orders, the maintenance of detailed customer master data, the compilation of lot certificates & the accurate issuance of invoices and customer credit/debit memos as required
Completes sales order and delivery order entry; contacts and makes arrangements with warehouses and carriers to determine and confirm ship dates and order details
Prints lot certificates and distributes for each shipment
Follows up the orders to assure prompt delivery of products
Manages final shipping entry for customer orders and monitors complete order functions
Responsible for updating the sales representative of any ongoing issues, questions, etc. that may arise from customer based on phone and/or onsite contacts
Works with affiliates in Japan and Europe
Responsible for completing new customer set up and activation and maintenance of customer related information
Periodic negotiation of freight rates, and arrangement of carriers, LTL, and TL; OTR, Ocean and Air, the reconciling of consigned inventory & assist with the maintenance of inventory at offsite warehouses
Monitors warehouse daily shipment function and requests and verifies all orders have shipped and are correct
Completes monthly inventory reconciliations as requested by supervisor
Works with import/export broker
Prepares Canadian customer paperwork, and/or NAFTA certificate, and other export documentation as needed
Express Mail
Filing - Invoices and Lot Certifications
Additional reasonably related duties as requested and deemed appropriate by supervisor
Responsible for end of month closing duties and compliance with set standards
Be a local point of contact for all assigned customers, and perform customer service related duties such as customer inquiries in relation to billing, and order management
Qualification
Required
High School Diploma or Equivalent, preferred Associate degree in customer service, logistics or similar
Minimum of 3-5 years customer service experience in an industrial material or manufacturing related industry
Minimum of 3 years' experience in logistics, or shipping and distribution of packaged or palletized materials
Minimum of 3 years' experience related to inventory control & order entry procedures & systems
Knowledge of key information systems including SAP, EDI, SharePoint and Microsoft Office (Excel, Word, Outlook, etc.)
General accounting knowledge for inventory and production preferred
Excellent communication skills for effective communication, in both writing and in speaking with customers, co-workers and various business associates
Ability to prioritize all facets of work based on customer, warehouse, and inventory requirements; must have time management and organization skills
Team player who is able to multi-task, adapt, and is able to quickly learn new processes
Must also be able to work independently and be a problem solver
Be able to work in a fast-paced environment and be successful under time constraints and deadlines
Benefits
Robust healthcare package
Wellness reimbursements
Three weeks of paid time off
Ten company holidays
Paid parental leave
Education reimbursement
Matching 401k plan
Company
Kuraray America, Inc.
Kuraray is a leading global specialty chemical company that pioneers, manufactures and sells resins, chemicals, activated carbon, fibers, textiles, specialty dental materials and other highly functional products that improve the environment and enhance quality of life throughout the world.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Joe Waddell
Human Resources Business Partner
Kathleen Millsap
Human Resources Business Partner
Recent News
2024-05-20
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