Encore Consulting · 17 hours ago
Desktop Support Technician
Wisconsin, United States
Contract
Onsite
Entry Level
1+ years expEncore Consulting is a company specializing in IT solutions, and they are seeking a Desktop Support Technician to provide customer-facing technical support. The role involves troubleshooting and resolving issues related to modern computer hardware and operating systems while delivering empathetic and professional service to users.
ConsultingCRMInformation Technology
Responsibilities
Demonstrated experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Ability to work both independently and collaboratively within a team
Ability to accurately follow established policies, procedures, and documentation
Qualification
Required
1-3 Years of experience in a customer-facing role with strong active listening skills and a focus on professional, empathetic support
Excellent verbal and written communication skills, with the ability to understand user needs and explain basic technical concepts to non-technical users
Experience supporting modern computer hardware (desktops, laptops) and operating systems (Windows 10/11, macOS)
Ability to apply practical, logical troubleshooting to identify, resolve, or escalate basic technical issues
Demonstrated curiosity and a strong eagerness to learn new skills, technologies, and support procedures
Ability to work both independently and collaboratively within a team
Ability to accurately follow established policies, procedures, and documentation
Company
Encore Consulting
Founded in 2000, Encore Consulting Services, Inc.
51-200 employees
H1B Sponsorship
Encore Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (14)
2024 (21)
2023 (18)
2022 (21)
2021 (18)
2020 (15)
Funding
Current Stage
Growth StageLeadership Team
Nancy Mauro
CFO
Peter Mauro
President & Founder
Recent News
Daily Herald
2022-01-31
Company data provided by crunchbase