The START Center for Cancer Research · 11 hours ago
Vice President, Patient Journey & Referral Networks (Remote)
United States
Full-time
Remote
Director/ExecutiveThe START Center for Cancer Research is the world’s largest early phase site network dedicated to oncology clinical research. They are seeking a Vice President, Patient Journey & Referral Networks to design and operate patient acquisition and matching systems, enhancing referral networks and ensuring efficient patient enrollment in clinical trials.
BiotechnologyHealth CareLife ScienceMedicalOncologyPharmaceutical
Responsibilities
Design, build, and scale national and regional oncology referral networks focused on Phase-1 and Late-Phase trial populations
Work closely with Marketing and Corporate Strategy to increase START brand and capability awareness and expand patient access to trials targeting specific tumor types and molecular/genetic markers
Translate portfolio needs into targeted, measurable referral and awareness strategies
Define referral value propositions tailored to academic, community, and advocacy-based referrers
Serve as the executive owner of referral-to-enrollment efficiency, accountable for reducing time-to-trial matching and improving enrollment outcomes
Ensure timely acquisition, coordination, and management of patient medical records required for protocol inclusion/exclusion assessment and accurate trial matching
Establish and operationalize Business Associate Agreements (BAAs) across START site markets to enable compliant electronic medical record acquisition
Define, architect, and deploy the START Patient Journey Framework spanning awareness, referral, education, consent support, screening, active treatment participation, post-trial transition, and ongoing engagement
Lead development of digital tools and platforms supporting patient education, expectation-setting, consent reinforcement, and engagement throughout trial participation
Establish standardized, IT-enabled communication pathways with referring offices, including referral status visibility, progress-note exchange, and structured feedback loops
Design and lead a robust patient navigation model that proactively accelerates patients through complex Phase-1 clinical trial processes
Oversee development, deployment, and governance of patient concierge services, including travel, lodging, parking, stipends, and reimbursement support, where appropriate
Ensure concierge and reimbursement offerings are aligned with sponsor budgets, contractual expectations, and ethical standards
Establish the patient journey as a managed operating system with defined inputs, outputs, constraints, and performance targets
Continuously assess and optimize marketing channels, referral pools, and trial matching logic based on real performance data
Own the end-to-end referral source portfolio across community oncology, academic centers, subspecialty practices, advocacy organizations, diagnostic networks, and other patient access channels
Segment and manage referral sources by tumor type, molecular/genetic marker, geography, and historical match and enrollment yield
Establish source-level performance metrics including referral volume, eligibility rate, match accuracy, enrollment conversion, and cycle time
Qualification
Required
Experience in designing, building, and operating patient acquisition and referral networks in oncology clinical research
Proven track record of improving patient enrollment outcomes and reducing time-to-trial matching
Strong understanding of regulatory compliance and ethical standards in clinical trials
Ability to establish and operationalize Business Associate Agreements (BAAs) for electronic medical record acquisition
Experience in developing digital tools and platforms for patient education and engagement
Expertise in patient navigation models and concierge services in clinical trial settings
Strong analytical skills to assess and optimize marketing channels and referral pools
Experience managing referral sources across various oncology settings and patient access channels
Ability to establish performance metrics for referral sources and patient enrollment
Excellent communication and collaboration skills to work with cross-functional teams
Benefits
Comprehensive health coverage: Medical, dental, and vision insurance options provided
Robust retirement planning: 401(k) plan available with employer matching
Financial security: Company-paid life and disability insurance for added protection
Flexible financial options: Health savings and flexible spending accounts offered
Well-being and work-life balance: Paid time off, flexible schedule, and remote work choices provided
Company
The START Center for Cancer Research
The START Center for Cancer Research is a oncology and biotechnology research company.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Takimoto
Global Chief Medical Officer
Recent News
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