Embraer · 10 hours ago
Director. Services & Support
United States
Full-time
Remote
Director/Executive
10+ years expEmbraer is a leading company in the aviation industry, and they are seeking a Director for their Services & Support division. The successful candidate will be responsible for maximizing customer satisfaction and sales results for Executive Aviation, leading multi-cultural teams, and overseeing customer relationship and aftermarket sales activities worldwide.
AerospaceCommercialIndustrialManufacturing
Responsibilities
Optimize customer satisfaction and personally manage key customer relationships through frequent, trustful and hands-on connection with the community of customers (aircraft operators, managers, owners, pilots and maintenance personnel) influencing positively their confidence in Embraer’s Customer Support and Services. Represent the most senior figure of Customer Support and Services in the region in front of the community of customers, suppliers, local service providers, associations and government departments
Develop, implement and monitor strategies for ensuring the long-term financial viability and strategic growth of Embraer Executive Jets owned service centers while meeting customer demands
Create annual operating plans and budgets for the region and manage the organization to the optimum achievement with the resources provided and in compliance with all regulatory, legal and financial requirements, implementing and monitoring processes required to limit Embraer’s financial exposition
Maintain hiring and retention for the services and support team, evaluating performance on a regular basis according to authorized personnel policies and procedures that fully conform to current laws and regulation. Promote a culture that reflects the company’s values, encourage good performance and reward productivity and results
Provide the interface and liaison between region’s customers and the back-office support and services team in Brazil and other geographic regions. Clearly communicate customer expectations and issues in a positive and productive manner and work proactively with those teams to develop durable solutions and improve customer satisfaction
Negotiate strategic aftermarket support agreements with fleet buyers and other key customers and oversee the implementation and accomplishment of such agreements
Be the ultimate sponsor of the P3E philosophy and Passion for Excellence initiatives as well as ensure adequate alignment between the services and support team cells in the region and the KPO in Brazil. Monitor performance metrics and implement actions to assure strategic levels of customer satisfaction, lower costs and/or improve revenues and margins
Support the Aircraft Sales team in the establishment of confidence in Embraer’s ability to support new customers’ flight operation of Embraer Executive Jets
Qualification
Required
Bachelors degree in Engineering or Business Management with at least 10 years of experience in Aviation maintenance and/or Engineering
Confirmed knowledge and understanding of the products, services, markets and competitors
Leadership demonstrated capability
Project management capability
Fluency in both English and Portuguese
Preferred
Knowledge of Executive Aviation outside of Embraer
Fluency in French and Chinese is a plus
Customer driven
People management skills
Knowledge of Embraer products and services
Aircraft reliability and direct maintenance cost
Knowledge of: Contracts creation, negotiation and management, Airworthiness authorities regulations
Budgeting and cost/revenue allocation
Quality assurance in aircraft maintenance environment
Customs and logistics
PDCA / Lean philosophy
Embraer technical publications and normative system
Continuous improvement processes
Crisis management
Communication and presentation, including technical meetings / workshops organization
Market Analyses
Company
Embraer
Embraer is an aerospace manufacturer that produces commercial and executive aircraft for the commercial and defense sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.97BKey Investors
The Brazilian Development Bank(BNDES)U.K. Export Finance
2025-11-25Post Ipo Debt· $202.29M
2025-09-22Post Ipo Debt· $1B
2025-02-07Post Ipo Debt· $650M
Leadership Team
Daniel Moczydlower,MSc,PMP
President & CEO, Embraer-X, Head of Global Innovation Ecosystems, Embraer
Gary Kretz
CFO
Recent News
2026-01-24
Calcutta Telegraph
2026-01-24
2026-01-22
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