Pompa Program · 17 hours ago
Health Advisor Assistant
United States
Full-time
Remote
New Grad, Entry LevelPompa Program is a company focused on transforming lives and empowering individuals to take control of their health. They are seeking a Health Advisor Assistant to provide operational support, manage client readiness, and facilitate communication between departments to ensure high-quality consultations.
Health CareHealth DiagnosticsWellness
No H1B
Responsibilities
Calendar & Booking Management
Actively monitor Health Advisor calendars to ensure appointments are accurately scheduled, confirmed, and balanced
Review upcoming consultations for correct timing, time zones, appointment type, and attendee details
Proactively reorganize, reschedule, or adjust bookings when conflicts, missing requirements, or client availability issues arise
Protect Health Advisor time by resolving scheduling issues ahead of appointments whenever possible
Client Readiness & Non-Negotiables
Confirm that all required pre-appointment steps are completed prior to the Health Advisor session
Identify missing forms, incomplete registrations, or readiness gaps and take timely action to resolve them
Clearly communicate non-negotiable requirements needed for a consultation to proceed
Flag unqualified or unprepared appointments and coordinate next steps with the appropriate teams
Light Pain Discovery & Client Context (Level 1–2)
Conduct light, early-stage pain discovery to understand the client’s primary concerns, motivations, and goals at a high level
Capture surface-level symptoms, frustrations, and desired outcomes without diagnosing or advising
Document relevant insights clearly in the CRM so Health Advisors have meaningful context prior to the call
Help ensure Health Advisors are not walking into consultations “cold.”
Client Communication, Confidence Building & Advisor Edification
Communicate with clients via text, phone, and email to confirm attendance, readiness, and expectations
Help clients feel at ease by explaining what to expect during their consultation
Edify the assigned Health Advisor by reinforcing their role, expertise, and ability to guide the client, building trust and confidence before the appointment
Reduce last-minute cancellations and no-shows through timely follow-up, reassurance, and clarity
Health Advisor Support & Ongoing Communication
Maintain frequent, clear communication with Health Advisors regarding client readiness, scheduling changes, and key insights
Assist Health Advisors with client management matters by ensuring accurate information, notes, and follow-ups are in place
Serve as a communication bridge between Advisors, Admissions, and Operations to ensure continuity and alignment
Systems, CRM & Communication Proficiency
Maintain accurate, detailed notes in HubSpot and related systems
Track appointment status, confirmations, changes, and client readiness indicators
Demonstrate strong proficiency in texting, calling, and CRM management, ensuring all client interactions are documented properly
Use approved communication tools and workflows to support consistency and compliance
Qualification
Required
Strong organizational and time-management skills
Comfort working in CRM systems and digital communication tools
Confident, warm, and professional communication style
High attention to detail and follow-through
Ability to gather and document client information without advising or diagnosing
Preferred
Experience in client coordination, scheduling, or support roles preferred
Benefits
PTO and paid company holidays.
Health, Dental, Vision, Life Insurance options.
Opportunities for professional growth and career advancement.
Company
Pompa Program
Pompa Program offers cellular health analysis to address weight, brain fog, and sleep issues.
Founded in 2021
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Heiser
Chief Marketing Officer
Recent News
Pompa Program
2025-10-13
Company data provided by crunchbase