Wallick · 14 hours ago
Business Office Manager
Traverse City, MI
Full-time
Onsite
Entry, Mid Level
2+ years expWallick Communities is a company dedicated to providing exceptional senior living experiences. They are seeking a Business Office Manager to oversee the administrative and billing processes for residents, ensuring smooth operations and compliance with regulations.
Project ManagementProperty DevelopmentReal Estate
Responsibilities
Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems
Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims
Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication
Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment
Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews
Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training
Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission
Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and escalate significant issues as needed
Complete monthly staffing schedules and enter into Dayforce for direct reports
Maintaining and ordering office supplies for campus
Maintain documents/data to assist Corporate Accounting in processing Medicaid claims/billing
Ensure compliance with company policies and applicable federal, state, and local regulations within all business office procedures
Process monthly Long Term Care insurance claims for residents/families
Ensure all monthly bank deposits for Medicaid payments and resident payments are processed across various platforms timely and in adherence with company policies
Complete Resident Agreements and maintain Resident/Front Office filing systems
Perform other related duties as assigned
Build positive relationships with residents and families while balancing customer service and financial stewardship
Qualification
Required
Associates degree or higher in business or finance, or equivalent experience
Minimum of 2 years in a business office role within senior living or skilled nursing required
Familiarity with HIPAA and resident privacy compliance in financial recordkeeping
Ability to read, analyze and interpret financial reports, while understanding common accounting procedures (debits/credits) including understanding of ledgers and basic accounting skills
Technically savvy with Microsoft Office suite, workplace collaboration tools such as Excel and MS Teams, other financial and accounting systems
Effective written and verbal communication with residents, families, and business partners
Customer service oriented and ability to resolve customer concerns
Ability to make complex decisions with high judgement in partnership with the Executive Director and Regional Business Office Manager
Business acumen and the foresight to see potential issues down the road
Strong organizational and multi-tasking skills with the ability to manage competing priorities
Great time management and initiative to meet deadlines and produce accurate work
Effectively collaborate with sales and nursing for move-ins/outs and care level changes, all to ensure the best resident experience
Preferred
Proven experience in accounts receivable, collections, and Medicaid billing preferred
Experience with Yardi highly desirable
Benefits
Health, dental, vision insurance effective within 2 weeks of starting your new job.
Gym membership reimbursement
Paid parental leave
401K
Paid time off
Company
Wallick
Wallick creates thriving communities that bring hope to residents in need of safe, secure housing.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Albery
Chief Executive Officer
Sarah Malone
Chief Financial Officer
Recent News
2025-10-28
2025-09-17
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2025-01-28
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