Echelon Supply and Service · 16 hours ago
Inside Sales Manager
Liverpool, NY, US
Full-time
Onsite
Senior Level
$100K/yr - $120K/yr
5+ years expEchelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. The Inside Sales Manager is responsible for leading and developing a high-performing inside sales team to deliver exceptional customer service while driving revenue growth.
CommercialService IndustryWholesale
Responsibilities
Lead, coach, and develop the inside sales team to deliver outstanding customer service and sales performance
Establish and monitor individual and team sales goals, providing ongoing feedback and performance management
Promote the “Echelon Way” by fostering a customer-first culture and best-in-class service standards
Oversee daily sales activity including quoting, order processing, and customer follow-up
Utilize CRM and ERP systems to track opportunities, ensure pipeline accuracy, and improve team productivity
Collaborate with outside sales and branch operations to support account growth and customer satisfaction
Analyze sales data and trends to identify opportunities for growth and process improvement
Ensure timely and accurate handling of customer requests, pricing, and order fulfillment coordination
Support hiring, onboarding, and training of new inside sales team members
Maintain strong relationships with key customers and assist with escalations as needed
Qualification
Required
Proven experience leading or mentoring a sales or customer service team
Strong background in inside sales, customer service, or account management
BA in Business or related field and/or 5+ years of relevant sales leadership experience
Experience using CRM and ERP systems to manage pipeline and customer data
Proficiency in Microsoft Office tools
Demonstrated ability to drive results in a fast-paced environment
Strong communication, coaching, and organizational skills
Passion for delivering exceptional customer experiences
Company
Echelon Supply and Service
Echelon Supply and Service is a supplier of industrial and hydraulic hoses, fittings, and accessories for commercial business sectors.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Braucher
Chief Commercial Officer
Recent News
Central New York Business Journal
2025-02-08
Company data provided by crunchbase