Ricoh USA, Inc. · 1 day ago
Lead Support Representative, Warehouse
Bolingbrook, IL, United States
Full-time
Onsite
Mid Level
$24/hr - $25/hr
4+ years expRicoh USA, Inc. is an integrated solutions provider that empowers digital workplaces. The Lead Support Representative in the warehouse is responsible for leading a team of warehouse associates, ensuring adherence to processes and safety standards, and assisting in training staff while supporting the warehouse supervisor.
ConsultingDocument PreparationInformation Technology
Responsibilities
Responsible for working with and supports warehouse supervisor/manager to plan and ensure work related timelines and activities are met for functional area
Helps develop and supports work related productivity and quality standards and ensures they are achieved for functional area
Helps train assigned warehouse personnel (warehouse associates, dispatchers, and forklift drivers)
Completely trained and knowledgeable of all procedures and processes within functional area
Ensures all OSHA and company safety and security standards and guidelines are adhered to
Leads and directs team members in daily activities
Identifies and recommends corrective action when applicable
Possesses fundamental supervisory skills and has limited management responsibility in the absence of warehouse supervisor
Communicates and supports internal and external customers when required
Possesses fundamental administrative skills and ensures all paperwork is controlled and properly processed
Can efficiently operate all material handling and dock equipment needed to complete all job responsibilities
Is proficient in any/all system or equipment needed to complete all job duties... PC, scanners, manifest system, and WMS
Demonstrates system and process troubleshooting skills to identify, communicate, and correct issues
Demonstrates organizational knowledge of size, scope, and departmental interactions of Regional Distribution Warehouse
Provides assistance to other functional areas as needed
Meets appropriate productivity/quality standards relative to job responsibility as outlined by manager and is aware and focused on continuous quality improvement
Can be involved in physically performing work as required
Financial Responsibility: can be involved in daily volumes of $5M+ in transactional and inventory volumes
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent education
Must possess current Forklift Certification
Must have adequate reading and math skills, and ability to write legibly
Drive 5S and daily production goals in support of warehouse leadership objectives
Must be physically able to perform assigned tasks including walking, standing, bending, and reaching for extended periods of time and ability to lift 100lbs
A minimum of 4 years warehouse experience or 3 years within organization
Strong Communication Skills
Must have ability to listen and give direction
Must have leadership skills to develop a team that will accomplish goals
Preferred
Knowledge and experience in Warehouse Management System
Basic knowledge of computer hardware and ERP Platform environment
Knowledge of Office Products
Knowledge of MS Office
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
Ricoh USA, Inc.
At Ricoh, we bring people, processes, and technology together to make information work for you.
10001+ employees
H1B Sponsorship
Ricoh USA, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (8)
2023 (7)
2022 (16)
2021 (13)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Sourabh Jha
Principal Strategist to CEO, Strategic Planning, Analytics and Intelligence
Karen Allman
VP, Technology Portfolio and Partner Management
Recent News
2025-05-06
Company data provided by crunchbase