Appalachian Regional Healthcare (ARH) · 19 hours ago
HME Customer Service Representative
US-KY-Prestonsburg
Full-time
Onsite
New Grad, Entry Level
0+ years expAppalachian Regional Healthcare (ARH) is seeking a DME Customer Service Representative to join their team. The role involves performing various clerical tasks, managing patient intake, and maintaining patient files while providing excellent customer service.
CharityHealth CareMedicalNon ProfitOncology
Responsibilities
Performing various typing and clerical tasks, DME patient intake including answering phone calls in a professional manner and processing patient requests, maintenance of patient files including scanning all documents required to properly bill DME
Types correspondence, reports, forms, cards, and requisitions, etc., through the use of a computer and email
Operates office machines such as photocopiers, postage meters, adding machines, printers, scanners, and fax machines
Monitors documents, which either originate within or pass through the department, by an effective logging, posting, or filing system
Searches files to retrieve correspondence, reports, and records
Answers telephone, routes calls, takes messages for the department in a professional manner
Receives, sorts, and distributes mail
Performs other related duties as assigned
Assists in taking physical inventory
Coordinates the distribution of or distributes supplies/equipment to clients/caregivers, or agency staff, as appropriate
Receives and assists customers entering agency complex
Enters date of receipt and quantity of items received on proper purchase order computer screen and posts information daily into computer system pertaining to partial or complete shipments received; posts other information as required to update stocks
Operates Horizon Homecare programs on computer
Post and verify patient charges and balance billing
Run reports and check lists, visit log and process bills to forward to System Center
Qualification
Required
High School Diploma or GED equivalent
Six months or 1 year's experience desired
Competent in computer programs such as Microsoft Word and Excel
Must possess good verbal and written skills and thorough knowledge of filing, posting and records maintenance methods
One (1) month to three (3) months on-the-job training will be required to attain proficiency of performance of assigned duties and responsibilities
Company
Appalachian Regional Healthcare (ARH)
Appalachian Regional Healthcare (ARH), the Healthcare System of Appalachia, and ranked as one of the Top 10 Employers in Kentucky by Forbes Magazine, is a not-for-profit health system operating 13 hospitals in Barbourville, Hazard, Harlan, Hyden, Martin, McDowell, Middlesboro, Prestonsburg, South Williamson, West Liberty and Whitesburg in Kentucky; as well as Beckley and Hinton in West Virginia, as well as multi-specialty physician practices, home health agencies, home medical equipment stores and retail pharmacies.
5001-10000 employees
H1B Sponsorship
Appalachian Regional Healthcare (ARH) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (14)
2023 (34)
2022 (20)
2021 (27)
2020 (35)
Funding
Current Stage
Late StageTotal Funding
$3.7MKey Investors
US Department of Commerce, Economic Development AdministationAppalachian Regional Commission
2023-09-28Grant· $2.2M
2022-03-17Grant· $1.5M
Leadership Team
Brian Springate
Community CEO at ARH Hazard
Hollie Phillips
President and Chief Executive Officer
Recent News
Lane Report | Kentucky Business & Economic News
2025-12-12
Lane Report | Kentucky Business & Economic News
2025-10-31
Lane Report | Kentucky Business & Economic News
2025-10-09
Company data provided by crunchbase