NEOGOV · 18 hours ago
Excise Tax Examiner 3
Thurston County – Tumwater, WA
Full-time
Hybrid
Mid, Senior Level
$4,740/mo - $6,384/mo
6+ years expNEOGOV is looking for Excise Tax Examiner 3 positions within the Washington State Department of Revenue's Taxpayer Account Administration division. The role involves training and mentoring other examiners, providing education to taxpayers and government entities, and ensuring compliance with tax laws through detailed examinations and customer service.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Train and Mentor: Help train other examiners by creating new procedures, conducting work review, giving presentations, and mentoring
Educate Customers: Provide training and guidance to taxpayers, their representatives, and government entities
Communicate: Clearly and effectively communicate both in writing and verbally
Use Judgement: Make decisions independently to complete tasks
Customer Service: Answer phone calls and web messages about various tax topics
Research: Conduct research on complex issues
Examine Records: Perform detailed financial examinations of taxpayer records to ensure they follow tax laws
Monitor Systems: Test and review critical tax reporting systems to ensure accuracy
Risk Management: Use your expert knowledge to identify and reduce risks for the Department
Adjust Accounts: Verify and adjust funds for local jurisdictions and special tax authorities. Issue debit/credit notices, refunds, or tax assessments within your authority
Collaborate and Contribute: Work with team members and other departments to share knowledge and improve processes
Qualification
Required
Producing a high volume of work while maintaining accuracy: Completing a large volume of items in a short period of time with a high degree of accuracy. Complete assigned projects while balancing other goals
Attention to Detail: Monitoring steps within a process for accuracy
Familiarity of Procedures: Being aware of current procedures. Locating procedures that are available for a work function to be completed. Ensuring actions follow established procedures. Creating and modifying procedures
Written Communication: Efficiently compose and tailor professional correspondence to customers. Answering inquiries from customers in writing. Understands Department correspondence guidelines for Plain Talk style of writing. Educating others on written communications
Verbal Communication: Effectively and tactfully communicating with taxpayers and other employees. Creating and providing presentations or training to others. Be responsive to inquiries in a timely manner
Providing Feedback: Provide individual assistance for other employees. Provide tactful feedback when errors are made. Being willing to have respectful crucial conversations
Leadership Skills: Provide direction and guidance to others, as well as facilitate structure and teamwork. Be a positive role model for the team. Volunteer for projects outside your normal functions
Interpersonal Skills: Works cooperatively and contributes to group solutions through constructive feedback, encourages ideas, and provides appropriate suggestions. Getting along well with others. Actively listen. Seek to understand the full message
Customer Service: Delivering less desirable news, fielding inquiries, and de-escalating upset customers. Providing customer service on the phone through calling customers and returning customer inquiries. Answering incoming phone calls from customers you have not worked with before
Adaptability and Flexibility: Adjusting your work focus based on work inventory. Willing to take on project assignments as they are discovered. Identifies projects and improvements. Adapt to regular interruptions throughout your work day with a positive and welcoming attitude
Information Technology Proficiency: Advanced working knowledge of ATLAS and My DOR. Intermediate spreadsheet skills to use basic formulas, tables, filtering, and sorting. Intermediate document skills to compose messages. Using bolding, white space, bullets, and other formatting to ensure the message is clear. Knowledge of track changes, hyperlinks, and comments
Decision making and applying independent judgment: Making and advising on independent decisions. Applying judgement to determine the most accurate action when multiple potential actions could be taken. Showcasing comfortability in work environments when decisions are treated on a case-by-case basis. Coming prepared to others with potential actions and the pitfalls associated with those actions. Considering steps that may be missing in the procedure and considering all potential consequences of an action
Information Gathering: Research procedures. Gather information from taxpayers. Identify necessary questions to validate reporting
Understanding of Washington Excise Tax Laws and Rules: Intermediate knowledge of laws, rules, policies and procedures relative to the Department of Revenue. Ability to utilize court decisions and regulatory advisories applicable to taxpayers. Basic knowledge of the legislative process
Time Management: Independently managing your time to ensure goals are met. Balancing a large variety of work tasks and following up timely on assigned work. Incorporating interruptions into your day and still completing goals. Fitting in projects in addition to your regular work
Organization: Keeping organized to ensure deadlines are not missed, messages are responded to, and projects are completed
Self-Management: Motivating yourself to complete your goals. Working your entire work shift on work related items in a virtual or in person environment. Take ownership of your learning and continued knowledge. Actively works to continuously improve job effectiveness and efficiency; accepts personal responsibility to develop talents and knowledge
Demonstration of consistently using the following competencies at an advanced level: Understands state tax structure, tax administration, program planning and scheduling
Preferred
Experience completing and delivering work reviews to others
One year as an Excise Tax Examiner 2
Two years Department of Revenue experience at the journey level in accounting, auditing, compliance or tax administration
6 semester (9 quarter) hours of accounting, business law, money and banking, or finance coursework has been completed
Six years of experience in accounting, banking, auditing, tax compliance or tax administration, provided candidate has experience working with the Department's mission critical systems
Has a bachelor's degree in business, accounting, or related field
Has an intermediate understanding of Lean Six Sigma methodologies, principles and practices
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program (DCP).
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165 or the applicable collective bargaining agreement (CBA).
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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