Golden 1 Credit Union · 12 hours ago
IT - Help Desk and Desktop - IT Help Desk Coordinator
United States
Full-time
Remote
New Grad, Entry Level
$26.27/hr - $27.50/hrGolden 1 Credit Union is seeking an IT Help Desk Coordinator who will serve as the initial point of contact for all technical assistance and support related to computer systems, hardware, or software. This role involves managing system access, troubleshooting issues, and providing support for enterprise applications to ensure compliance with corporate policies.
BankingFinanceFinancial Services
Responsibilities
Provision and de-provision system access based on Role Bases Access Control with least privilege methodology. Work directly with department managers and business owners to create, modify and remove access and document necessary approvals
Manage the on-going support for role based access management for systems managed by Helpdesk
Perform periodic access review to identify exceptions and resolve system access discrepancies
Provide support for enterprise applications via phone, email or ticketing system. Identify, troubleshoot and escalate issues to appropriate areas of IT when necessary
Provide resolution and completion of end-user issues and requests within service level agreements. Prioritize and schedule tasks within Service Desk
Provide support for mixed platform environment: Win7, Win 10, IOS, tablets, laptops, desktops, and Audio/Video system
Provide helpdesk support to front line staff on banking hardware such as Cash Dispenser/Recyclers, Credit Card machine, Check Scanners, Printers, Pin pad, and multi-functions devices
Coordinate and/or perform hands-on fixes at tier2 level, including installing and upgrading software, installing hardware, configuring systems and applications on PCs, laptops, and mobile devices
Coordinate and/or perform hands-on fixes at tier2 level for network connectivity issues in a WAN/LAN, WIFI in an Enterprise environment
Maintain tables, parameters, and setting within the VMS Host System for terminals, desktop computers, printers, and cash dispensers
Develop and maintain internal procedures, technical documentations and build IT Support knowledgebase
Communicate all updates for proper maintenance of equipment to the appropriate staff
Keep management updated on outstanding issues that are not resolved in a timely manner in accordance with established escalation procedures
Develop, document and implement operating procedures and conducts training as required
Develop and maintain a clear understanding of the business area needs and incorporating these needs into technical solutions by updating, developing and maintaining a thorough knowledge of credit union procedures, products, service, and data processing systems
Properly escalates when user and system related security standards are not adhered to
Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position
Research and resolve system access support issues
Performs other job-related duties as necessary
Qualification
Required
Successful completion of High School curriculum and prerequisite completion Computer Technology classes
Working knowledge of Microsoft Windows desktop operating system and MS Office
Working knowledge of system hardware to include, PC's, printers, iPhones, iPads, and laptops
Working knowledge with remote diagnostic tools
Working knowledge of Access Management
Working knowledge of network and system troubleshooting
Demonstrates basic knowledge with systems security practices
CompTIA A+ or equivalent work experience
Effective oral and written communication skills required with a focus on troubleshooting and error identification
Must possess sufficient manual dexterity to skillfully operate applicable computer hardware, a variety of hand tools and standard office equipment
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
Founded in 1933
1001-5000 employees
H1B Sponsorship
Golden 1 Credit Union has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
Company data provided by crunchbase