Presidio · 8 hours ago
Specialist, Services and Subscription Renewals
United States
Full-time
Remote
Mid Level
3+ years expPresidio is at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. The Specialist, Services and Subscription Renewals will drive growth in service contract renewals by building strategic relationships with clients and managing the renewal business throughout its lifecycle.
Cloud InfrastructureInformation ServicesInformation Technology
Responsibilities
Maintain subject matter expertise in OEM offerings and buying programs
Proactively manage all OEM renewals and timeline for targeted account base (with exception of Cisco)
Review renewals for upsell opportunities, position new offers, create and present quotes/proposals
Participate in internal and external/OEM strategy meetings relating to renewal (i.e. multi-year, transition to Enterprise Agreements and additional strategic programs)
Participate in customer facing meetings to present offerings, address questions, and drive opportunities to closure
Review and reconcile end-user’s HW/SW inventory for the purpose of contract and proposal accuracy
Triage Third-Party services related questions and issues both internally and externally
Liaise with cross functional teams including Asset Management, Data Warehouse, and Inside Sales to promote overall Account success
Accurately forecast renewals pipeline in conjunction with Account Executives
Collaborate with manufacturer reps to secure best pricing, ensure timely renewals and accurate forecasting
Prepare and process orders utilizing internal tools
Track orders to completion, escalate as required, and ensure accurate booking
Review and maintain internal install base reporting to drive improved accuracy and on-time renewals
Be the primary point of contact to procurement for all contract related questions
Data Entry for contract related items and asset management as needed
Client specific custom reporting as needed from the customer
Complete accountability for issue resolution on all contract and asset customer challenges
Triage requests from customer procurement to provide initial solution
Correlation across the lifecycle including quote, order, invoicing, taxing, and shipping to resolve any discrepancies
Prepare and deliver Quarterly Business Reviews to clients as required
Qualification
Required
Bachelor's degree or equivalent experience and/or military experience
Ability to work jointly with cross functional teams
Multitasking and attention to detail
Organization and time management
Ability to develop relationships
Strong Problem-Solving Skills
Personal Accountability for Customer Outcomes
Superior customer service and relationship skillset
Self-Driven and highly motivated individual
Creativity to solve customer challenges
Must have strong knowledge of MS Excel and MS applications
Preferred
3+ years' experience in a support agreement renewal role
Knowledge of OEM Services and distributor related tools
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
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