Google · 10 hours ago
Top Customer Solutions Engineer I, Databases and Storage, Google Cloud
Austin, TX
Full-time
Onsite
Mid Level
$123K/yr - $176K/yr
3+ years expGoogle is a leading technology company, and they are seeking a Top Customer Solutions Engineer I for their Google Cloud team. The role involves providing high-touch support to critical customers, resolving technical issues, and improving customer experiences with Google Cloud products.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Work with customers on their production deployments to resolve issues and achieve product readiness, availability, and scale. Triage and handle technical escalations, including platform outages, technical issues, and executive concerns
Develop an in-depth understanding of Google Cloud's product technology and architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools, and diagnosis
Act as consultant and subject matter expert for internal stakeholders in engineering, sales, customer organizations to resolve technical deployment obstacles and improve Google Cloud
Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production
Work as part of a team that globally ensures 24-hour customer support. This will include a need to sometimes work non-standard work hours/shifts, and may include weekend work
Qualification
Required
Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience
3 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development
Experience creating content for technical audiences (e.g., developer documentation, industry white papers, computer science course material, or IT administration playbooks)
Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, or Go
Experience working with distributed systems, and distributed systems solutions, design patterns, or best practices
Experience with web technologies (e.g., HTTP, HTML, DNS, TCP)
Preferred
Experience with SQL/NoSQL database administration, open source software communities, Cloud networking solutions, or distributed computing technology (serverless, storage, and developer tools)
Experience with web or mobile app development, troubleshooting database issues, schema design, and SQL query profiling
Experience as a system/network administrator working with Linux/Unix systems, from kernel to shell, file systems, and client-server protocols
Experience developing developer tools (e.g., automation, testing, debugging)
Experience working with public cloud services and infrastructure
Experience in crisis response or escalation management multiple teams with the ability to influence momentum of incident response for critical customer issues
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Andy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
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