Waterway Carwash · 2 hours ago
Customer Service Representative
Town and Country, MO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrWaterway Carwash is hiring Customer Service Associates at their Woodsmill / Town & Country location. The role involves providing exceptional customer service, selling car wash services and memberships, and maintaining a clean and organized environment to enhance the customer experience.
AutomotiveOil and GasRetail
Responsibilities
Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs
Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location
Car Washes – identify customer needs and present complimentary solutions
Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership
Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store
Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and
Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas
Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management
Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology
Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety
Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers
Perform various transactional functions to meet customer demand and store staffing needs
Various other functions as identified and directed by management
Qualification
Required
Be friendly and engaging! A positive attitude and a will to succeed!
Current and valid drivers' license
Professional demeanor, behavior, and appearance in accordance with company policy
Ability to perform all essential functions safely without endangering oneself or others
Ability to comply with local/State health code requirements for soda fountain and food service/sales
Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable)
Ability to complete all required trainings/certifications required to perform any of the required functions
Preferred
Experience in customer service, retail, or sales preferred
Benefits
Free carwashes plus fuel and retail store discounts
Up to $4k/year in Tuition Assistance Bonus.
Highly structured promotional path.
Cross training opportunities.
Promote from within culture.
Path to Management Development Program.
Company
Waterway Carwash
The Best People with the Best Technology to deliver the Best Car Wash Experience in the industry for over 50 years.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bob Dubinsky
CEO, President
Recent News
Boulder Weekly
2023-12-27
2023-12-27
2023-12-27
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