Medline · 15 hours ago
Sales Program Manager - HME Vendor Management
Northfield, IL
Full-time
Hybrid
Mid, Senior Level
$92K/yr - $138K/yrMedline is a growing worldwide organization that offers a competitive total rewards package. The Sales Program Manager – HME Management plays a critical hybrid role, focusing on relationship management and program strategy to enhance the insurance billing program with DME/HME providers.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Own the relationship and end to end onboarding of new DME/HME providers, serving as their primary point of contact regarding insurance billing referrals
Establish clear expectations regarding operational workflows, performance standards, and referral requirements
Build strong, consultative relationships that foster trust, transparency, and mutual accountability
Conduct regular business reviews to discuss performance trends, identify growth opportunities, and align on next steps
Address provider performance gaps by explaining the operational and financial implications of non‑compliance and outlining paths to improvement
Serve as a strategic thought partner by generating new program ideas and identifying opportunities to expand into additional insurance billing segments
Gather detailed provider feedback and synthesize it into insights that inform program direction and system enhancements
Collaborate with internal teams to close process gaps, streamline workflows, and strengthen the provider's experience
Support Business Development by identifying opportunities uncovered through provider conversations, enabling BD to focus on commercialization and broader market growth
Partner closely with the rest of the Business Development team to share provider insights, recommend strategic actions, and refine the insurance billing value proposition
Collaborate with Information Services/IT to support technical onboarding, troubleshoot system issues, and influence enhancements to internal platforms based on provider needs
Work with other internal stakeholders as necessary to ensure operational readiness and alignment on program requirements
Monitor provider performance using retroactive KPIs and program data
Analyze trends, identify root causes, and drive initiatives that improve billing accuracy, cycle time, and overall provider effectiveness
Provide clear reporting and updates to internal stakeholders around onboarding progress, provider performance, and program opportunities
Qualification
Required
Experience in relationship management with DME/HME providers
Ability to establish clear expectations regarding operational workflows, performance standards, and referral requirements
Strong consultative relationship-building skills
Experience conducting regular business reviews to discuss performance trends and identify growth opportunities
Ability to address provider performance gaps and outline paths to improvement
Experience generating new program ideas and identifying opportunities for expansion
Ability to gather detailed provider feedback and synthesize it into actionable insights
Experience collaborating with internal teams to close process gaps and streamline workflows
Ability to support Business Development by identifying opportunities through provider conversations
Experience partnering with cross-functional teams to share insights and recommend strategic actions
Ability to monitor provider performance using KPIs and program data
Experience analyzing trends and driving initiatives to improve billing accuracy and overall provider effectiveness
Ability to provide clear reporting and updates to internal stakeholders
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
Founded in 1966
10001+ employees
H1B Sponsorship
Medline has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
Packaging-Gateway.com
2026-01-16
2026-01-13
Company data provided by crunchbase