Five Star Franchising · 16 hours ago
Sales Support Agent
United States
Full-time
Remote
Entry Level
1+ years expFive Star Franchising is a leading sales support center solution within the home services industry. They are seeking a motivated Call Center Agent to engage with customers, promote products and services, and close sales while delivering an exceptional customer experience.
Consumer Services
Responsibilities
Handle inbound and outbound calls with a strong focus on converting leads into sales
Identify customer needs and recommend appropriate products or services
Consistently meet or exceed individual and team sales targets
Build rapport and establish trust with customers through clear, confident communication
Overcome objections and negotiate effectively to close sales
Accurately document customer interactions, sales activities, and follow-ups in CRM systems
Upsell and cross-sell additional products or services when appropriate
Maintain up-to-date knowledge of company offerings, pricing, and promotions
Adhere to call center scripts, compliance guidelines, and quality standards
Qualification
Required
High school diploma
1+ year of call center, sales, or customer service experience preferred
Strong verbal communication and active listening skills
Proven ability to persuade, negotiate, and close sales
Comfort working toward sales goals, quotas, and performance metrics
Basic computer proficiency and experience with CRM or call center software
Preferred
Competitive, self-motivated, and results-oriented mindset
Ability to handle objections and rejection professionally
Strong time management and organizational skills
Positive attitude with a customer-first approach
Ability to adapt quickly to changing products or sales strategies
Benefits
Performance-based incentives and commission opportunities
Company
Five Star Franchising
Five Star Franchising is a management consulting company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-11-07Private Equity
Leadership Team
Scott Abbott
CEO and CoFounder
Chad Jones
COO and Co-Founder
Recent News
Company data provided by crunchbase