Custom Business Solutions, Inc. · 7 hours ago
Help Desk Support Analyst (On-Site)
Lansing, MI
Full-time
Onsite
New Grad, Entry LevelCustom Business Solutions, Inc. is seeking a reliable, customer-focused Help Desk Support Analyst to provide weekend application support coverage. This procedural role involves call intake, ticket creation, and escalation following established runbooks, making it an ideal entry-level opportunity in IT operations.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Answer inbound support calls during assigned coverage windows
Follow documented runbooks to assess and route issues
Create and manage tickets in JIRA
Escalate incidents to Major Incident Management as required
Provide clear, professional communication to business users
Participate in cross-training for event support during downtime (~10%)
Qualification
Required
Strong verbal and written communication skills
Ability to follow written procedures consistently
Comfortable working from scripts and documentation
Reliable attendance and punctuality
Basic computer literacy (ticketing systems, internal tools)
Preferred
Prior help desk, call center, or customer support experience
Exposure to ITIL-style incident management
Company
Custom Business Solutions, Inc.
Custom Business Solutions, Inc. is a woman-owned staffing company that has been connecting talent and opportunity since 1995.
Founded in 1995
51-200 employees
H1B Sponsorship
Custom Business Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase