Docusign · 8 hours ago
International Onboarding Consultant
United States
Full-time
Remote
Senior Level
5+ years expDocusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. The International Onboarding Consultant is responsible for managing customer engagements to ensure successful onboarding and adoption of Docusign's platform, focusing on delivering a best-in-class customer experience and optimizing workflows.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Deliver a best-in-class customer onboarding experience which accelerates a customer’s time to first value and provides guidance and best practices to help customers quickly meet their business needs and deploy their initial use case
Drive the onboarding engagement from kick-off to project completion, ensuring that the customer has an outstanding experience, projects are delivered within scope, on time, and to defined outcomes
Discover customer needs and business objectives and tailor solutions that meet customer needs
Use knowledge around the Docusign platform to identify areas of opportunity to increase customer value, adoption of features and expansion of the customer’s portfolio of products
Review existing customer workflows to identify areas for optimization
Have strong time management and prioritization skills to balance a multi-customer workload and meet defined outcomes
Complete customer-facing work through a combination of zoom calls, phone calls and emails
Track and meet expectations around customer-utilization targets
Follow a defined playbook and use required tools to track customer onboarding
Interact with customers via verbal and written communication, and present key information and resources using prescribed presentation materials and superior presentation skills
Understand and recommend self-service resources and online trainings that meet customer needs
Guide customers in the build and testing of their use case
Serve as a thought leader, customer advocate and partner to Docusign’s customers
Enable customers to be self reliant following their implementation
Mitigate risks proactively to ensure timely execution and to accelerate 'time to live'
Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
Engage with multi-functional teams, including Support, Sales and Product Management, as needed to complete customer projects and drive program initiative
Stay current and consistently improve knowledge on the latest product features and functionality, platform changes and partner technologies by attending enablement sessions, product release meetings and knowledge sharing sessions, and other enablement activities
Contribute to the growth and evolution of the Customer Onboarding program by sharing customer or vertical insights during meetings and drive new ways to improve the customer experience and drive better enablement for adoption
Work with customers from both regions; North America and Latam
Agile and adaptable, with the ability to thrive in a fast-paced environment and comfort with evolving business dynamics and changes
Find creative solutions and troubleshoot product issues
Lead and collaborate on side projects within the onboarding team or with customers
Assist colleagues and managers with customer issues
Help mentor and develop less experienced team members
Qualification
Required
Bachelor's Degree
5+ years of customer service experience in the Software as a Service Industry
Business level proficiency for written and spoken English
Fluent or native speaker in Portuguese and Spanish
Experience in a customer facing, advisory, support or consulting delivery roles
Preferred
Strong technical capability and knowledge of adult learning principles, particularly in software
Experience implementing, onboarding or training in the Software as a Service Industry
Prior experience using Project Management software or Salesforce
Extensive Project Management or Coordination experience with proven track record of successful delivery of projects, including managing a high volume of projects at the same time
Business process reengineering and change management methodology knowledge and/or first-hand experience
Experience managing adoption, mitigating churn and/or driving expansion opportunities across the entire customer lifecycle
Demonstrated ability to identify new, creative ways to drive Customer technology adoption and usage
Ability to build effective strategy, both with our customers and internally, and couple it with execution
Strong time management and prioritization skills
Ability to develop and deliver messages and presentations to technical and non-technical audiences
Strong verbal and written communication and presentation skills
Ability to properly set and reset expectations, and de-escalate situations with customers
Active Listening skills to understand the customer's business problems or objectives and leverage product knowledge and experience to deliver the best solution to meet their needs
Identify gaps that impact the customer experience, document them, and recommend potential resolutions
Ability to make decisions autonomously
Proactively drive key achievements and outcomes as outlined by the customer and in alignment with the program framework
Meet deadlines for customer engagements and deliverables
Creative problem solver that is able to navigate confidently and competently through ambiguity and change
Subject matter expertise in an industry, including fluency in regulatory and compliance requirements relevant to that vertical
Ability to interact with and influence all levels from individual contributors to executives
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase