School Planner Company · 1 day ago
Customer Success Manager(US- School Planner)
Memphis, TN
Full-time
Hybrid
Mid Level
$65K/yr - $65K/yrSchool Planner Company is dedicated to maintaining and developing relationships with existing planner customers to achieve targeted retention rates. The Customer Success Manager will communicate with customers, manage their information on the CRM system, and ensure retention and upselling opportunities are maximized.
Higher Education
Responsibilities
Work through targeted task lists
Retaining orders year on year
To communicate professionally with customers by telephone and email
Updating the customer user information on the CRM system
Providing concise quotes for various products and following through negotiations to close
Meet quarterly individual and team retention targets and maximise upsell through additional opportunities/x-selling
Have exceptional knowledge of our core products and services, and be able to advise customers on which would best suit their needs
Re-build relationships with lost customers
Build sustainable relationships and trust with customer accounts through open and interactive communication
Supporting the customer service team outside the retention sales peak season job description
Qualification
Required
Sales and target driven
Must be experienced at communicating effectively with internal and external customers at all levels
Customer success focused and ‘wanting the sale'
Able to work in a high pressure environment, ever changing and challenging
Have a can-do problem solving attitude, being able to deal with all types of enquiries
Right first time attitude
Must have effective communications skills, both verbal and written
Excellent customer service skills in order to build lasting relationships with the customer
Self motivated and enthusiastic
Remains resilient when faced with adversity
Ability to work autonomously and through teams
Has a flexible and adaptive approach to demand and changes in the work activity
Must be an effective time planner with the ability to balance workloads and priorities
Must be PC literate to include Microsoft packages
Ability to apply set procedures
Ability to make decisions within defined role procedures
Accuracy and attention to detail
Benefits
Excellent medical, dental, and vision coverage for you and your family
Competitive salary
Generous PTO Policy
Internal career advancement opportunities
401K is offered after 1 year of service
Company
School Planner Company
Fully Customized Student Planners, Teacher Planners, & More Empower your unique school community with customizable resources that encourage mindfulness, increase confidence, and establish a foundation of student organization.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase