Texas Southmost College · 17 hours ago
IT Services Delivery Manager -On Campus Position
Brownsville, TX
Full-time
Onsite
Mid, Senior Level
4+ years expTexas Southmost College is seeking an IT Services Delivery Manager to oversee the delivery of technology services and manage IT staff. This role involves supervising operations, coordinating projects, and ensuring alignment with institutional objectives while fostering collaboration across departments.
AdviceCareer PlanningE-LearningEducationTraining
No H1B
Responsibilities
Provide day‑to‑day supervision of the Technology Systems Analyst and support staff
Assign, review, and monitor work to ensure timely resolution of service requests
Mentor staff, conduct performance evaluations, and support professional development
Foster a culture of accountability, collaboration, and continuous improvement within the team
Develop and implement training programs to enhance technical and customer service skills
Promote adherence to institutional values and IT governance standards in all team activities
Manage workload distribution to optimize efficiency and allocate necessary resources
Serve as an escalation point for complex technical issues and guide staff toward resolution
Oversee deployment, configuration, and maintenance of enterprise systems and classroom audio‑visual technology
Ensure consistent delivery of end‑user support and technology services across the institution
Maintain service records, track performance metrics, and recommend improvements
Optimize asset management processes, including inventory tracking and lifecycle planning
Implement user feedback mechanisms to continuously improve service delivery
Standardize support workflows to improve efficiency and reduce downtime
Collaborate with academic and administrative units to tailor technology solutions for specialized needs
Manage small to mid‑sized IT projects, ensuring alignment with institutional goals
Coordinate system upgrades, migrations, and classroom technology enhancements
Collaborate with faculty and staff to ensure technology solutions meet instructional and administrative needs
Develop detailed project plans, timelines, and resource allocation strategies
Monitor project progress, identify risks, and implement mitigation strategies
Ensure proper documentation of all project phases, including requirements, testing, and deployment
Facilitate cross functional communication between technical teams, vendors, and stakeholders
Enforce IT policies, standards, and best practices as directed by the Technical Director
Ensure compliance with security, accessibility, and data protection requirements
Assist in developing procedures for classroom technology use and support
Serve as the primary point of contact between technical staff and the Technical Director
Provide regular updates on service delivery, project progress, and staff performance
Collaborate with other departments to align technology services with institutional priorities
Contribute to long-term IT strategy and governance frameworks to support institutional growth
Collaborate with leadership teams across departments to ensure technology initiatives align with organizational priorities
Develop, implement, and maintain comprehensive SOPs for IT operations, service delivery, and compliance
Assist in the development of the IT budget, including forecasting, cost optimization, and resource allocation
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or a related field OR four (4) years of professional experience in addition to the base experience requirement in lieu of degree
3 years of experience in IT support, systems administration, or classroom technology management
At least 1 year of supervisory or team lead experience preferred
Strong knowledge of operating systems, networking, and classroom audio‑visual systems
Excellent organizational, communication, and leadership skills
Ability to manage multiple priorities and foster a collaborative team environment
CompTIA A+, Network+, or Security+
Microsoft Certified: Azure Administrator / Solutions Architect
Cisco Certified Network Associate (CCNA)
Solid understanding of operating systems, networking fundamentals, and classroom audio-visual technologies
Experience with system deployment, configuration, and maintenance
Familiarity with IT service management principles and best practices (e.g., ITIL)
Ability to supervise and guide technical staff, including workload distribution and performance evaluation
Skilled in mentoring and fostering a collaborative, accountable team environment
Strong troubleshooting and problem-solving skills for complex technical issues
Competence in optimizing workflows, managing IT assets, and improving service efficiency
Excellent verbal and written communication skills for interacting with faculty, staff, and vendors
Ability to coordinate projects and maintain clear reporting to leadership
Knowledge of IT security, accessibility, and data protection standards
Ability to enforce institutional policies and ensure regulatory compliance
Preferred
Master's degree in Computer Science, Information Security, Cybersecurity, or a related field from an accredited college or university
ITIL Foundation or equivalent service management certification
Project Management Professional (PMP)
Company
Texas Southmost College
Texas Southmost College is a school in Brownsville.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.33MKey Investors
Texas Workforce Commision
2023-08-10Grant· $0.33M
Recent News
2025-04-10
Company data provided by crunchbase