Keville Enterprises, Inc. · 2 days ago
Project Communications Coordinator
Jacksonville, FL
Full-time
Onsite
Mid Level
3+ years expKeville Enterprises, Inc. is a WBE/DBE Certified Construction Management and Inspection firm specializing in construction management and support services. They are seeking a Project Communications Coordinator to manage the communication strategy for JEA's Septic Tank Phase Out Program, focusing on community engagement and public awareness.
Building MaterialConsultingReal Estate
No H1B
Responsibilities
Building trust with strategic community stakeholder groups as well as customers and the general public
Research and resolution of customer and community issues and inquiries
Supports JEA and City of Jacksonville (COJ) process owners regarding impacts of timely complaint resolution and offers suggestions for process improvements and or recommendations
Scheduling and tracking in-person meetings and reviewing program documents with eligible property owners within the Septic Tank Phase Out Program
Researches, investigates, gathers, and compiles information from multiple sources to assist the Project Outreach (PO) department with STPO program and communication efforts between JEA and the community
Monitors and maintains information related to the STPO program and Project Outreach area in customer information system databases (SharePoint)
Provides weekly and monthly reports required for STPO program outreach activities
Files and retrieves records and/or information using manual and/or electronic filing systems
Provides prompt, courteous and efficient service in responding to customer inquiries, problems and complaints received by telephone or in writing concerning issues in the Project Outreach area as assigned by PO Coordinator or Manager
Provides Notary service for all required documents (Notary training provided by JEA if needed)
Responds to customer questions about completed, on-going and future projects by identifying the nature of the inquiry and determining the appropriate course of action
Responsible for updating STPO program website information and verbiage as required as assigned by PO Coordinator or Manager
Update and create reports using Excel and SharePoint programs as required in support of PO Manager and Coordinators
Perform tasks associated with the communication of STPO projects to the general public, as assigned. Communication assignments may include, but are not limited to, creation and mailing of letters, post cards, delivery of flyers, and assistance with neighborhood associations or Town Hall meetings
Perform tasks associated with STPO project team, Commercial services, Account Executives as assigned by PO Coordinator or Manager
Must be available for assignments outside of regular working hours (before 8 am, after 5 pm, on weekends, on holidays, etc.) as needed
Qualification
Required
Minimum 2 Year Degree (In Communications or related field preferred)
Must be able to manage multiple tasks in a detail-oriented, high-volume environment with changing priorities
Proactive in resolving conflicts while maintaining good relationships with internal and external customers
Operates standard office equipment and uses required software applications: Word, Excel, PowerPoint, Outlook, SharePoint and Access
Work may frequently include in-person customer meetings, delivery of flyers or project site visits that may require prolonged walking
Communicate effectively, both orally and in writing
Perform basic mathematical calculations involving whole numbers, fractions, decimals, percentages, and dollar values, as required
Employees assigned to driving duties ('drivers') must at all times have a current, valid driver's license in which the employee performs his or her driving duties and have a satisfactory driving record in accordance with Keville's driving policy
OSHA 10 certification is a condition of employment
Background checks required. Pre-employment (post-offer)
Preferred
4 year degree preferred
3+ years of similar experience providing project communication services preferred
Three or more years customer service and administrative experience in a professional services industry will be considered
Benefits
401k Profit Sharing Plan
Medical
Dental
Vision
Wellness incentives
Life
Disability
Critical Illness
Accident
Hospital insurance
Health/Dependent Care FSA
Paid Vacation
Sick and Holiday time off
Parental leave
Employee Assistance Plan
Tuition Reimbursement
Employee Discounts
Employee Referral Bonus Program
Company
Keville Enterprises, Inc.
Keville Enterprises, Inc. is a multi-disciplined construction management & inspection firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
D.J. Mason, P.E., CCM, FCMAA
Chief Operations Officer
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