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California Franchise Tax Board · 1 day ago

Senior Compliance Representative Lead

Alameda, CA

Full-time

Hybrid

Senior Level

$6,646/mo - $8,324/mo

California Franchise Tax Board is seeking dynamic, results-driven professionals to join their leadership team. The Senior Compliance Representative Lead serves as a technical authority and team leader, providing guidance and oversight to Field Collection staff on complex compliance matters.

GovernmentNon ProfitTax Preparation

Responsibilities

Serve as a subject matter expert (SME) on Franchise Tax Board (FTB) policies, procedures, and enforcement practices, ensuring consistent and accurate application of tax laws

Lead and mentor a team of Field Compliance Representatives by providing technical direction, coaching, and performance feedback

Analyze, document, and resolve intricate compliance issues in alignment with departmental standards and regulatory requirements

Strategically assign and monitor workloads based on complexity, operational priorities, and staff capabilities

Review and evaluate staff work for accuracy, timeliness, and adherence to quality standards

Prepare and deliver comprehensive reports, management updates, and performance metrics

Facilitate training and development initiatives to enhance team expertise and operational efficiency

Act as a technical resource at public counters and assist with resolving complex taxpayer inquiries

Promote and uphold FTB’s Mission and Values in all interactions and decision-making processes

Qualification

FTB systems knowledgePersonal Income Tax complianceBusiness Entity complianceAnalytical skillsWorkload managementStaff developmentPerformance evaluationCustomer serviceMicrosoft Office SuiteOrganizational skillsWritten communicationVerbal communication

Preferred

Extensive knowledge of FTB systems, including Enterprise Tax Systems [ETS], Taxpayer Information [TI], Business Entities Tax System [BETS], Integrated Nonfiler Compliance [INC], Taxpayer Folder [TPF], and Case Management [CM] tools

Proven experience in workload management, staff development, and performance evaluation

Strong analytical skills with the ability to exercise sound judgment and implement effective solutions

Expertise in Personal Income Tax (PIT) and Business Entity (BE) compliance, including technical application of tax laws

Exceptional organizational, written, and verbal communication skills

Demonstrated ability to manage multiple priorities in a fast-paced environment

Commitment to delivering superior customer service and fostering collaborative team relationships

Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)

Company

California Franchise Tax Board

Glassdoor3.8

The Franchise Tax Board is responsible for administering two of California's major tax programs: personal income tax and corporation tax.

Founded in 1929

Sacramento, California, USA

5001-10000 employees

https://www.ftb.ca.gov

Funding

Current Stage

Late Stage

Leadership Team

Marion Hughes

Chief Technology Officer

Marlene White

Retired CTO Planning and Analysis

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