Kaiser Permanente · 7 hours ago
Coordinator, Customer Service (On Call)
Atlanta, GA
Full-time
Onsite
Entry Level
1+ years expKaiser Permanente is seeking a Customer Service Coordinator (CSC) to create a welcoming environment for members in the medical office building. The role involves assisting members with registration, processing co-payments, and supporting clinical staff with administrative tasks to ensure exceptional member experiences.
Health CareHospitalMental HealthNon ProfitPersonal Health
Responsibilities
Assist members with registration, verifying eligibility and updating demographic information, as necessary
Process co-payment and regulatory front-end forms and assist members who qualify for Medical Financial Assistance by referring to Financial Counselor or Patient Registration Associate
Answers member questions regarding co-pay, deductible, co-insurance, and deposits
Proficient in Point of Service (POS), back-office copay, and outstanding balance (OSB) collection
Practices proper cash handling, reconciliation, and end-of-day processes in accordance with established policies and guidelines
Greets members in the MOB at Kiosk general areas and assists with wayfinding
Proficient in Health Connect as related to their job duties
Schedule appointments at the request of members/physicians, per established protocols, and provide pre-appointment instructions, as necessary
Assists with patient navigation, as appropriate
Adheres to record retention practices
Documents quality issues and informs the appropriate personnel
Follows appropriate procedures for medical and non-medical emergencies in the medical office building or campus
Be Knowledgeable of Emergency Management Guidelines
Maintains an awareness of how to report compliance issues and concerns
Builds effective working relationships with all members of the healthcare team and other departments within HP/TSPMG
Maintains a visible presence at assigned location during operating hours for duties
Request and maintains supplies for the Kiosk and reception areas
Support of back-office duties (i.e. answering phones, calling nurse/lab tech for IVs, coordinating patient transport, coordination with ancillary services (e.g. pharmacy, lab, radiology, instrument delivery and inventory management, assisting with room turnover, obtaining outside medical records, ordering referrals, scheduling appointments and stat tests) Maintains an awareness of how to report compliance issues and concerns
May perform other duties as assigned
Qualification
Required
Minimum one (1) year of work experience involving public contact, clerical, or cash handling
High School Diploma or General Education Development (GED) required
Completion of Customer Service Assessment
Basic computer skills, including data entry experience and familiarity with general office equipment and software
Ability to conform to established policies and procedures as required
Conflict resolution skills
Must be able to work independently
Must have history of being on time and good attendance
Preferred
Successful completion of Customer Service Assessment
Basic computer skills, including data entry experience and familiarity with general office equipment and software
Ability to conform to established policies and procedures as required
Must be able to work independently
Company
Kaiser Permanente
Kaiser Permanente is a health organization that offers disease prevention, mental healthcare, and chronic disease management services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$7.48M2018-07-17Grant· $0.08M
2014-08-05Grant· $7.4M
Leadership Team
Gregory Adams
Chair and Chief Executive Officer
James L. Robinson III
Senior Vice President/Area Manager
Recent News
2026-01-24
2026-01-23
2026-01-23
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