Idaho Housing and Finance Association · 21 hours ago
Bilingual Mid-Stage Mortgage Collector (Spanish)
Boise,ID,US
Full-time
Onsite
New Grad, Entry, Mid Level
0+ years expIdaho Housing and Finance Association is dedicated to improving lives and strengthening Idaho communities, and they are seeking a motivated and professional Bilingual Mid-Stage Mortgage Collector. In this role, you will manage borrower outreach and resolve delinquent mortgage accounts while providing education and guidance to borrowers in both English and Spanish.
FinanceFinancial ServicesNon ProfitReal Estate
Responsibilities
Initiate outbound and receive inbound borrower calls for accounts that are in delinquency, negotiating payment arrangements to prevent further mortgage delinquency
Provide borrower education and counseling while maintaining a high standard of quality and professionalism during each interaction
Review borrowers for home retention programs based on loan type and eligibility
Follow up on returned payments, issue demand letters, and work to resolve delinquency through appropriate collection efforts
Ensure compliance with FDCPA, RESPA, FCRA, and all applicable regulatory requirements
Other job duties as assigned
Qualification
Required
Bilingual in Spanish required
6 months of experience in mortgage collections, early-stage counseling, or a related role
Strong verbal communication, organizational, and analytical skills
Ability to manage multiple priorities with attention to detail and a strong sense of urgency
High school diploma or equivalent required
Preferred
One to three years of collections or loan servicing experience preferred
Bachelor's degree preferred
Company
Idaho Housing and Finance Association
Idaho Housing & Finance Association is a uniquely created & organized financial company & administrator of affordable housing resources.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Courtney Cuffe
Human Resources Business Partner
Deanna Ward
Director of Development, Home Partnership Foundation
Recent News
2025-09-24
Idaho Business Review
2025-05-01
2025-02-12
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