Scalence L.L.C. · 1 day ago
Fraud Specialist/Fraud Operations Specialist I
Overland Park, KS
Full-time
Onsite
Entry Level
1+ years expScalence L.L.C. is seeking a Fraud Specialist/Fraud Operations Specialist I to review, identify, and deter fraudulent activity. The role involves taking inbound calls from victims of fraud, assessing information to resolve issues, and conducting investigations to manage fraudulent activities.
Information Technology & Services
Responsibilities
Conduct in depth analysis and/or investigations to identify and manage fraudulent activities
This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels
Analyse relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Telecommunication
Evaluate fraud trends related to fraudulent orders and identity theft
Perform research and draw conclusions
Research and/or notifies appropriate internal staff for customer verification or legal action
Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations
Establishes and improves fraud-related process
Identifies issues and recommends solutions on team projects
Qualification
Required
Must have excellent conversational skills in English
Experience navigating multiple computer screens and programs while interacting with customers on the phone
High School diploma or equivalent
One year experience operating a computer in a Windows based environment
One year experience in fraud, customer service or a call centre environment
Technology Requirements (I.E Programs, systems, etc)
Phone skills, typing skills and good communication skills
Preferred
Customer service and call centre skills
Priority soft skills
Good tone and communication skills as wells as listening skills
Role will support Fraud Mgmt
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase