The Dollywood Company · 8 hours ago
Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round
Mountain City, TN
Full-time
Onsite
Entry Level
1+ years expThe Dollywood Company is a leading provider of family entertainment and hospitality experiences. They are seeking a Room Inspector for Dollywood Resorts to ensure the cleanliness and quality standards of guest rooms and public spaces while supervising housekeeping staff.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems
Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance
Checks all entry locks on rooms to make sure they are in proper working order
Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready
Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems
Analyzes data, evaluate systems, products and technology and establish quality control procedures
Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment
Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment
Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed
Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards
Follows company policies to handle any safety hazards, accidents, or injuries; completes safety training and certifications
Conducts departmental and on-the-job training of housekeeping staff
Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper
Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed
Completes any Company or Departmental required Leadership Training and Leadership Classes
Qualification
Required
Must be at least 18 years of age
Must have at least 1 years' experience as a room inspector in hotel/hospitality
Must possess a high school diploma or equivalent, college preferred
Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing
Must have basic computer knowledge and usage preferred
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a 'team' work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc
Able to lift minimum of 20 lbs
Able to operate power machines to clean, wash, shampoo carpet
Able to properly use small hand tool/equipment and a variety of cleaning solutions
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company's safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods
Preferred
Must have basic computer knowledge and usage preferred
Must possess a college degree preferred
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
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