ChildServe · 4 hours ago
Patient Financial Counselor (Full-Time)
Johnston, IA
Full-time
Onsite
Entry Level
2+ years expChildServe is a leading pediatric healthcare provider focused on helping children with special healthcare needs. The Patient Financial Counselor will assist patients and their families in understanding and accessing financial resources for medical expenses, evaluating financial situations, and determining eligibility for various assistance programs.
ChildrenHealth CareWellness
Responsibilities
Conduct financial screenings and interviews with patients to determine eligibility of Hospital Charity Program. Obtain and document patient demographic/financial information. Verify insurance eligibility when applicable. Prepare payment estimates and payment plans based on insurance information such as deductibles, co-pay, etc
Document all patient interactions and financial counseling activities in the electronic health record (EHR) or financial systems. Monitor and track application status for Hospital Charity Program and communicate outcomes to patients and internal stakeholders
Educate patients and families on available financial resources, including Medicaid, charity care, and hospital-sponsored assistance programs. Provide compassionate and culturally sensitive support to patients experiencing financial hardship. Advocate for patients by negotiating payment arrangements
Collaborate with case management, billing, and registration teams to ensure accurate and timely processing of financial assistance
Maintain up-to-date knowledge of federal, state, and local assistance programs and eligibility requirements
Act as the primary liaison, both in-person and via telephone, for patients regarding inquiries about insurance coverage, billing, and payment options. Manage outstanding balances by issuing patient statements, making follow-up calls, and coordinating with collection agencies
Qualification
Required
High School Diploma/GED
Minimum of 2 years of experience in healthcare financial counseling, patient access, or related field
Proficient use of Microsoft applications, including Outlook, Word and Excel
Strong attention to detail
Ability to exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe business
Ability to maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population
Ability to communicate effectively in reading, writing, and speaking the English language
Preferred
Associate degree in accounting, Business Management, or Healthcare related field
Knowledge of Medicaid, Medicare, and other public assistance programs
Company
ChildServe
ChildServe is a not-for-profit organization that operates with a mission to provide quality healthcare and well being of children.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Teri Wahlig, MD, MBA
CEO
David McKenzie
Executive Vice President-CFO
Recent News
2025-08-29
Corridor Business Journal
2025-08-19
Business Wire
2025-08-13
Company data provided by crunchbase