Attentive · 13 hours ago
Customer Success Manager, Pro Sports & Entertainment
United States
Full-time
Remote
Entry, Mid Level
$105K/yr - $115K/yr
2+ years expAttentive is an AI marketing platform redefining the way brands and people connect. The Customer Success Manager will work directly with professional sports and entertainment organizations, helping them achieve success through strong partnerships and strategic guidance.
Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
Responsibilities
Build and strengthen relationships with both new and existing customers across the full lifecycle, including onboarding, integrations, account growth, new product adoption, and renewals
Help define and evolve customer success playbooks for customers in our Pro Sports + Entertainment vertical, a unique and fast-growing use-case within our overall customer base
Approach customer interactions with a consultative mindset, providing strategic guidance during communications, questions, and meetings
Lead and present in regular customer meetings, both in person and via video conference, including executive-level discussions and quarterly business reviews
Analyze customer usage and engagement to develop accurate forecasts, maintain full visibility into the renewal pipeline, proactively identify risk, and lead resolution strategies throughout the year
Partner closely with executive teams to translate customer feedback and insights into clear, actionable product requirements
Qualification
Required
2-4 years of account management experience required (ideally at a marketing/software company)
Direct experience working with customers in the Pro Sports + Entertainment space
Agile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSM
You have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there's often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of Attentive
Actively contribute to a positive, inclusive team culture by collaborating openly, supporting teammates, and fostering an environment built on trust, accountability, and shared success
Strong understanding in customer success techniques and strategies
Comfortable learning new software (for design, data management, and internal tools)
Experience navigating complex work processes, tight timelines, and changing teams
Extremely detail oriented, polished and organized
Experience using CRM tools such as Catalyst or Salesforce and a passion for startups, software, and entrepreneurship
Benefits
Health & wellness
Equity
Benefits
Company
Attentive
Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
1001-5000 employees
H1B Sponsorship
Attentive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$863MKey Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M
Leadership Team
Amit Jhawar
Chief Executive Officer
Todd Berman
VP of Engineering
Recent News
baincapitalventures.com
2026-01-14
Sequoia Capital
2026-01-05
Company data provided by crunchbase