LegalZoom · 21 hours ago
Senior Revenue Technology Administrator
Austin, Texas
Full-time
Hybrid
Senior Level
$105K/yr - $140K/yr
5+ years expLegalZoom is on a mission to help people navigate the legal system with confidence and clarity. The Revenue Technology Administrator III is responsible for the administration, optimization, and integration of LegalZoom’s revenue technology stack, ensuring high-performing systems for sales and contact center teams.
ConsultingLegalLegal TechProfessional Services
Responsibilities
Administer, configure, and document Amazon Connect, including call flow design, telephony integration, routing logic, and troubleshooting for high-volume contact center environments
Manage and optimize MaestroQA or similar quality management tools to support sales and customer experience teams
Own scalable workflow designs and recommendations as a Salesforce Administrator, driving optimization for lead routing, prioritization, data quality, enrichment, and sales motion changes
Ensure seamless integration and high data quality across the revenue tech stack, including (not not limited to) Salesforce, AWS Connect, MaestroQA, and integration tools such as Workato
Drive contact center performance reporting by translating sales and CX workflows into technical requirements, dashboards, and actionable reporting
Lead triage and intake for frontline user support, troubleshoot system issues, resolve requests, and escalate when needed
Collaborate with Sales, CX, RevOps, Product, GTM, and Technology teams to implement and govern system enhancements and process improvements across the go-to-market environment
Document technical designs, system configurations, and integration logic to ensure clarity, traceability, and long term maintainability
Develop and maintain process documentation, SOPs, and operational playbooks tied to revenue technology and workflow improvements
Perform QA, UAT, and feedback cycles for new features, system changes, routing updates, and workflow enhancements
Maintain strong documentation practices for SOPs, technical requirements, and ongoing system updates across all revenue technology platforms
Perform other duties as assigned
Occasional travel may be required as needed
Qualification
Required
5+ years of experience in revenue technology administration, sales operations, revenue operations, or a related technical field with a strong track record of driving high growth or high volume sales and contact center environments
Hands-on experience administering Amazon Connect (or related system), including call flow configuration, routing logic, and telephony troubleshooting
Salesforce Admin Certification, with proficiency in user management, declarative automation, flow design, workflow optimization, and scalable configuration management
Demonstrated expertise managing lead routing and prioritization logic across CRM and telephony systems to support inbound and outbound sales motions
Familiarity with revenue technology stacks for high volume contact center, sales, and/or support environments, including CRM, telephony, QA, and integration tools
Strong troubleshooting skills across CRM and other RevTech tools
Experience driving change governance, documenting system changes, and writing clear SOPs in fast moving go to market environments
Proficiency with integration tools such as Workato or Mulesoft for workflow automation and data movement
Experience developing high velocity, high volume, or contact center performance reporting and translating sales/CX workflows into technical requirements
Strong triage and issue intake management skills for managing frontline user support and technical issue resolution
Excellent analytical, communication, and stakeholder management skills, with the ability to translate complex requirements into actionable solutions
Bachelor's degree or equivalent experience in business, operations, technology, consulting, or a related field
Benefits
Medical, Dental, Vision Insurance
401k, With Matching Contributions
Paid Time Off
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Short-Term/Long-Term Disability Insurance
Fertility
Mental Health
One Medical
Fringe lifestyle benefits up to $250
Company
LegalZoom
LegalZoom is a technology platform giving access to professional legal advice so people can protect what matters most.
501-1000 employees
H1B Sponsorship
LegalZoom has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (19)
2023 (26)
2022 (27)
2021 (14)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
$951.7MKey Investors
Registered AgentsPermiraPolaris Partners
2024-07-10Post Ipo Equity· $0.7M
2023-09-06Post Ipo Secondary· $140M
2021-06-30IPO
Leadership Team
Dan Wernikoff
Chief Executive Officer
Jeff Stibel
Chairman and CEO
Recent News
2026-01-10
Company data provided by crunchbase