ACE Thermal Systems · 2 days ago
Customer Relations Specialist
ACE Thermal Systems
Full-time
Onsite
Entry, Mid Level
2+ years expACE Thermal Systems designs, engineers, and manufactures high-performance environmental control systems for the aerospace market. The Customer Relations Specialist is responsible for interacting with high-level customers, providing responses to requests, and handling customer complaints to completion.
AerospaceIndustrial ManufacturingManufacturing
Responsibilities
Maintains relationships and manages customer expectations related to operational indicators
Provides efficient and proactive customer service and support
Ability to develop constructive and cooperating working relationships with others and maintain them over time
Participates in special projects as required
Entering and maintaining correct data into company database systems
Follow up on all activities and processes until successfully completed
Troubleshoot customer service issues and address internally to completion
Ability to provide coverage for team members when needed
Ensuring proper documentation is maintained with exceptional attention to detail
Formulating queries and reports using advanced Microsoft Excel
Initiates business related correspondence using advanced Microsoft Word
Qualification
Required
Exceptional Computer Skills and Excel Experience
Excellent customer service skills for internal and external customers
Advanced organizational skills including documentation and record keeping abilities
High level attention to detail and accuracy
Capable of analyzing and reporting information
Ability to prioritize and handle multiple deadlines under pressure
High level of integrity and the ability to thrive in a fast paced, high volume, and team environment
Must be able to travel both domestically and internationally up to 10%
High school diploma or general education degree (GED)
2 to 5 years of related customer service, materials or contracts experience, preferably in the aviation field
Preferred
BS or BA degree
Company
ACE Thermal Systems
Enviro Systems Inc. designs and manufactures environmental control systems that provide a safe and comfortable cabin environment.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2014-12-23Acquired
Leadership Team
C
Craig Froelich
Owner
Company data provided by crunchbase