Living Spaces Furniture · 17 hours ago
Guest Services Representative II
La Mirada, CA
Full-time
Onsite
Mid Level
$19.15/hr - $24.85/hr
3+ years expLiving Spaces is a company that focuses on providing excellent customer service, and they are seeking a Guest Services Representative II. This role involves supporting customers with warranty or custom order questions and acting as a subject matter expert to resolve issues and enhance guest satisfaction.
FurnitureRetail
Responsibilities
Serve as a “Guest Advocate,” collaborating with internal and external partners to understand customer requests and swiftly resolve
Take ownership of escalated guests and ensure any issues are fully resolved
Research specific accounts and interactions to identify knowledge or process gaps
Capture accurate notes to summarize interactions on guest accounts
Address guest needs using a combination of soft skills, discovery/needs identification, problem solving, available tools, and knowledge of company products and policies
Coach and mentor agents in the moment on company processes and procedures
Communicate work status and trends to leadership
Model the Living Spaces Culture
Consistently meet/exceed key metrics
Participate in ongoing trainings. Limited travel may be involved
Assist with ad hoc inbound phone calls as needed
Qualification
Required
High school diploma or general education degree (GED)
3 years of related experience in a call center or customer service
Proficient knowledge of Microsoft Word, Excel, and Outlook
Experience with AX, Genesys Cloud, and MS Dynamics is a plus
Equivalent combination of education and experience will be considered
Preferred
Work experience at Living Spaces is a plus
Benefits
Medical (full-time only)
Dental (full-time only)
Vision (full-time only)
401(k) with Company match (full and part-time)
Vacation (full-time only or as otherwise required by applicable law)
Paid Sick Leave (full and part-time)
Flex or Health Spending Account (for eligible full-time only)
Employee Assistance Program (full and part-time)
Holiday pay (full-time only)
Life insurance (full-time only)
Company
Living Spaces Furniture
Living Spaces is a home furnishing brand with stores expanding throughout the United States in addition to a robust online presence.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Lynch
Chief Financial Officer
Bruno Navarro
Human Resources Business Partner
Recent News
Mario Capasa
2025-10-20
2025-07-10
2025-06-24
Company data provided by crunchbase