Patagonia · 1 day ago
Marketing Team Leader
Denver, CO
Full-time
Onsite
Mid Level
$25.25/hr - $27.75/hrPatagonia is a company focused on environmental activism and community engagement. The Marketing Team Leader is responsible for leading the store's community-building efforts, directing team members to enhance customer experience, and managing marketing initiatives such as events and social media.
Consumer GoodsE-CommerceOutdoorsRetailSporting GoodsSports
Responsibilities
You inspire your team to live Patagonia’s purpose, both in the store and in the community
You deliver best-in-class service by centering the customer in everything we do
You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community, partnering with local non-profits by engaging in the grants and donations processes, and inspiring customers and your colleagues to get involved
Collaboratively plan and execute events that include a wide range of subjects
You support the Activism Team Leader in achieving all Activism requirements and prioritize execution of seasonal marketing/event priorities as communicated by Retail Marketing Team
Maintain a consistent, locally relevant, and engaging Instagram account, while following Marketing’s Instagram calendar and guidelines
Build and send monthly newsletters to your store community that include events, activism, and hiring opportunities
Collaborate with your Team Leader partners to educate your team on Patagonia’s brand marketing campaigns
You ensure all marketing components are fulfilled by your store team
You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members and partner with other members of leadership to address them
As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy
You assist in the training of fellow employees and support their development through coaching and feedback
You use your independent judgment to coach and develop your team on their communication and ownership skills, support a steady feedback loop and work to develop employees toward growth within their roles and towards their passions
You advise management on appropriate discipline for team members who do not meet expectations, but also recognize team members who attain performance goals
You are committed to learning about our products, including technical aspects of products in our core sports, to support your ability to serve our customers
You actively seek out information about new products and business services and incorporate it into your everyday customer service practices
You process shipments, support physical inventory, and restock the sales floor
You assist with sale prep/breakdown, product transfers, donations, etc
You utilize the spirit of our Ironclad Guarantee and Worn Wear Program and ensure the team does returns/sales accurately for inventory purposes
You maintain our visual store standards for a stronger customer experience by folding, hanging, buffing, steaming, dressing mannequins, stocking the floor etc. while supporting and communicating directives from Visual and store leadership
You practice and support team members in security measures that help prevent theft and understand how to handle safety situations
You report and resolve concerns quickly to maintain a safe and secure environment while maintaining a clean and organized store
You are committed to creating a work environment that is supportive, positive, respectful, and free from harassment
You work with other members of the leadership team and engage in company directives with a team mentality to support the company and personal goals of the team while being open and feedback driven and ensure accountability
You ensure accuracy in all POS operations by completing all register and scenario training for yourself and the team
You consistently execute all duties of a Customer Experience Guide alongside the team
Qualification
Required
You inspire your team to live Patagonia's purpose, both in the store and in the community
You deliver best-in-class service by centering the customer in everything we do
You ensure Customer Experience Guides have access to all tools and resources to provide that same level of service and support above and beyond thinking
You participate and encourage team participation in our Activism program by utilizing your 18 activism hours to support your community
You support the Activism Team Leader in achieving all Activism requirements and prioritize execution of seasonal marketing/event priorities as communicated by Retail Marketing Team
Maintain a consistent, locally relevant, and engaging Instagram account, while following Marketing's Instagram calendar and guidelines
Build and send monthly newsletters to your store community that include events, activism, and hiring opportunities
Collaborate with your Team Leader partners to educate your team on Patagonia's brand marketing campaigns
You drive engagement, actively coach, identify and delegate daily priorities and growth opportunities for team members
As part of the leadership team, you assist in the hiring of people who pursue interests that are related to our products and philosophy
You use your independent judgment to coach and develop your team on their communication and ownership skills
You are committed to learning about our products, including technical aspects of products in our core sports
You process shipments, support physical inventory, and restock the sales floor
You maintain our visual store standards for a stronger customer experience
You practice and support team members in security measures that help prevent theft
You are committed to creating a work environment that is supportive, positive, respectful, and free from harassment
You ensure accuracy in all POS operations by completing all register and scenario training for yourself and the team
You are passionate about your communities, the environment and caring for others
You focus on building relationships and go beyond treating the needs of customers with kindness and creativity
You proactively create a culture of belonging that gives people from all backgrounds, identities, and experience a meaningful voice
You produce work that is of value, complete, and timely while striving for excellence in all job aspects
You drive engagement, are self-driven, and get things done efficiently and effectively
You lead in an atmosphere that can change, demonstrate sound judgment, thrive on solving problems creatively and giving/receiving feedback
You have an approachable leadership presence and can prioritize, delegate and coach a team
Organizes, develops, and implements public programs while engaging team and community participation
Approachable and engaging leadership presence in a team-based environment where you prioritize, delegate, and ensure accountability
Excited to foster the development of team members with direct strategies to inspire and support for the betterment of the business
Proactive organizational skills and eye for detail and accuracy
Can complete tasks while demonstrating concern for all areas and people involved
Ability to show up ready to work on time every day and meet deadlines or communicate issues cross-functionally
Adaptability to changing situations and priorities while maintaining a positive workplace morale
Effective communication skills, both written and verbal
Adept with computer systems and onboarding new systems swiftly, with the ability to teach them to others
Helpful and courteous approach to solving problems and invite innovative ideas
Ability to recognize, understand, and influence emotions of others
Able to stand/walk for extended periods of time with working shifts up to 8 hours per day
Continually able to reach overhead, bend, squat, kneel and carry products necessary for customer service, inventory stocking, events, and store merchandising
Continually able to walk up and down a staircase carrying boxes, products, and other necessary items
Able to regularly perform store maintenance duties: sweep, vacuum, empty trash, clean
Able to safely lift up to 55 pounds
Comfortable climbing ladders
Flexible to the business and team needs
Expected to support the opening and closing of our stores and have a minimum availability of one opening shift and one closing shift per week
Benefits
Medical
Dental
Vision
Retirement
Leave of absence plans
Company
Patagonia
Our values reflect those of a business started by a band of climbers and surfers, and the minimalist style they promoted.
Founded in 1973
1001-5000 employees
H1B Sponsorship
Patagonia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Ryan Gellert
Chief Executive Officer
Recent News
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