Salesforce · 10 hours ago
Senior Director of Product Management, Field Service AI Solutions
San Francisco, CA
Full-time
Hybrid
Director/Executive
$218K/yr - $356K/yr
15+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. They are seeking a visionary, strategic, and experienced senior product leader responsible for driving the future of the AI portfolio for their Field Service & Operations Cloud.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Define and Evangelize the Global Vision: Build and articulate a compelling vision for the future of Field Service, specifically focusing on how AI and agentic capabilities will revolutionize asset management and dispatching
Global Evangelism & Market Presence: Serve as the primary global voice for Field Service AI. This includes attending major events in global hubs and leading high-stakes sessions with international customer executives to establish a market-leading position
Lead the Product Portfolio (Matrixed Leadership): Own and drive a cohesive AI narrative across the entire business. Ensure cross-pillar cohesion and prevent siloed development by aligning teams such as Field Agent and Dispatch Agent behind a unified roadmap
Drive AI-Native Experiences: Partner closely with R&D and platform teams to ensure the right priorities land in the roadmap, unblocking delivery challenges to embed AI across every layer of service delivery
Drive Strategic Partnerships & Platform Integration: Lead cross-functional collaboration with platform teams and diverse business lines to identify synergies that accelerate innovation. Focus on creating integrated workflows that unlock new monetization opportunities and expand the AI value proposition across the enterprise
Commercial Strategy & Revenue Accountability: Shape the pricing, packaging, and positioning strategy. Take direct accountability for growth in the 'Agentforce for Field Service' add-on offering and overall revenue generated through the consumption of AI solutions
Champion Customer Transformation: Design and scale customer success programs and adoption playbooks. Track rigorous KPIs such as first-time-fix rates and workforce productivity to prove the value of AI adoption
Qualification
Required
Equivalent of 15+ years of product management or similar experience, with a significant portion in senior executive leadership roles within complex, matrixed organizations
Proven ability to influence, inspire, and align multiple business units and global teams without direct reporting authority
Strong understanding of key AI technologies, specifically including LLMs, predictive AI and computer vision models
A track record of launching '0→1' products and scaling them; able to define the big picture while ensuring the velocity of delivery
Exceptional storyteller with executive presence; able to travel internationally and effectively influence C-level stakeholders across diverse cultures and markets
Deep expertise in Field Service, customer operations, workforce management, or industrial technology
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
Recent News
2026-01-25
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