034Motorsport · 12 hours ago
CUSTOMER SERVICE SPECIALIST (TUNING SUPPORT)
Fremont, CA
Full-time
Onsite
New Grad, Entry Level
$18/hr - $27/hr034Motorsport is seeking a passionate, customer-focused automotive enthusiast to join our Customer Service team in a tuning-focused support role. The right candidate will provide customer support for automotive tuning products, guiding customers through technical issues while ensuring a great customer experience.
AutomotiveManufacturingMotorsports
Responsibilities
Provide customer-facing support for 034Motorsport tuning products via tickets, email, and phone
Deliver an excellent customer experience while supporting technically advanced automotive tuning
Provide technical support for 034Motorsport tuning products, including ECU/TCU tunes and flashing tools
Assist customers with tuning installation, flashing procedures, updates, and troubleshooting
Diagnose and resolve tuning issues using logs, error codes, and customer-provided data
Communicate technical concepts clearly to customers with varying experience levels
Manage support tickets with accurate documentation and timely follow-ups
Escalate complex issues to engineering teams with detailed findings and reproduction steps
Contribute to product documentation, FAQs, and troubleshooting resources
Stay current on product updates, supported vehicles, and tuning releases
Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience
Qualification
Required
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Background and interest in an enthusiast-driven or performance automotive environment
Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite
Comfortable managing multiple customer cases in a fast-paced environment
Strong problem-solving skills: The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers. Must be able to adapt to different challenges, handle technical escalations, and work with cross-functional teams to resolve complex product-related concerns
Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team-oriented environment, actively contributes to group problem-solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance
Preferred
Customer service or customer support experience (automotive, technical, or enthusiast environment preferred)
Automotive industry or enthusiast background (professional or hands-on personal experience)
Experience reviewing data logs, fault codes, or vehicle diagnostics
Experience in technical support, tuning support, or an automotive technical role
Strong understanding of automotive tuning concepts (ECU/TCU tuning, flashing diagnostics)
Hands-on experience with aftermarket tuning or performance tuning
Comfortable working with Windows-based tuning and OBD/USB diagnostic tools
Familiarity with VW/Audi/Porsche (VAG) & BMW platforms
Ability to read logs, fault codes, and perform basic diagnostic analysis
Benefits
Employee discounts on 034Motorsport products
Paid time off (PTO) and company holidays
Career growth opportunities within a fast-paced automotive performance company
Hands-on experience with industry-leading performance products
Various team outings and bonding events throughout the year
Occasional opportunity to work from home
A collaborative and engaging work environment with fellow automotive enthusiasts
Company
034Motorsport
034Motorsport is a leading manufacturer of high-quality performance upgrades and tuning for Audi and Volkswagen vehicles.
Founded in 2005
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2019-10-28Acquired
Leadership Team
Gary Sheehan
Chief Operating Officer
Company data provided by crunchbase