Lawelawe Defense Inc. · 16 hours ago
IT Systems Support Engineer
San Antonio, TX
Full-time
Onsite
Mid LevelLawelawe Defense Inc. is a Native Hawaiian Owned Small Disadvantaged Business that provides services to federal government clients. The IT Systems Support Engineer will deliver Tier 2 support for applications and systems within DoD-compliant healthcare environments, ensuring operational continuity and compliance across DHA Dental programs.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Design, develop, enhance, and maintain custom and COTS applications supporting DHA Dental clinical, imaging, and operational workflows
Develop and maintain web-based and desktop applications using technologies such as C#, ASP.NET, MVC/MVVM, Java, JavaScript, SQL, PL/SQL, and PowerShell
Support integration across dental imaging systems (PACS/DICOM), clinical applications, databases, and enterprise services; participate in system design reviews, testing, and release activities
Provide Tier 2 application, system, and end-user support, troubleshooting software defects, system failures, performance issues, and data integrity problems; escalate to Tier 3/4 support as required
Install, configure, operate, and maintain dental imaging systems, including Apteryx or MiPACS Viewer, associated plugins and drivers; build and maintain servers and workstations in accordance with IMS-Dental standards
Perform system monitoring, log review, and incident response in alignment with SLAs, maintain accurate ticketing and knowledge base documentation
Support database design, including design, optimization, tuning, monitoring, reporting, and maintenance of stored procedures and data integrity for Microsoft SQL Server and Oracle database environments
Implement and maintain the cybersecurity posture of deployed systems, including STIG implementation, vulnerability remediation, security hardening, routine scanning, and patching, in accordance with DoD, DHA, NIST, and HIPAA requirements; maintain artifacts for ATO sustainment
Develop and maintain technical documentation, SOPs, test plans, and system artifacts required for Authority to Operate (ATO) sustainment
Implement and support automated testing and validation of enhancements and bug fixes using tools such as Selenium, SpecFlow, Cucumber, and CI/CD pipelines
Collaborate with systems engineers, cybersecurity teams, vendors, and clinical stakeholders under the direction of the IMS-Dental Information Security Director and DHA/AFNET ISSOs, as part of an integrated team supporting the ICS Dental Program
Qualification
Required
Windows Server and Workstation Environments
Dental and Clinical Imaging Systems (PACS and DICOM viewers/archives)
Microsoft SQL Server, Oracle, and MySQL databases (Desired)
SQL-backed clinical and operational applications
C#, ASP.NET, MVC/MVVM, Java, JavaScript, PowerShell, SQL, PL/SQL
Automated testing and CI/CD pipelines (Selenium, SpecFlow, Cucumber)
Active Directory, Group Policy, and enterprise identity management
ServiceNow or similar IT Service Management (ITSM) tools
DoD STIGs, NIST, DHA, and HIPAA compliance frameworks
Secure DoD healthcare network environments
Security+ certification required
Active Secret security clearance
Must be a US Citizen
Preferred
2D and 3D dental imaging applications and modalities, (MiPACS, Dolphin Imaging, PlanMeca, Carestream)
Company
Lawelawe Defense Inc.
Lawelawe Defense Inc ("LDI") is an SBA Certified 8(a) Native Hawaiian Owned (NHO) SDB leveraging the capability and past performance of the Lawelawe portfolio of companies.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase