FrankCrum · 14 hours ago
Client Experience Account Manager
Clearwater, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expFrankCrum is a Professional Employer Organization based in Clearwater, Florida, recognized as a Top Workplace. The Client Experience Account Manager will promote sales and client retention through excellent customer service, serving as the primary contact for clients and resolving issues while managing complex accounts.
Employee BenefitsHuman ResourcesRecruiting
Responsibilities
Provides excellent customer service by taking inbound correspondence, calls and emails from clients and brokers, and responds appropriately to ensure satisfaction
Builds and maintains a client relationship to help improve client rapport, client experience and satisfaction
Facilitates client requests with internal departments and ensures the request is completed timely and to the client’s satisfaction
Supports clients and internal teams with use of our technology platforms
Project manage complex accounts to ensure all of their needs are met
Manage and facilitate conflict resolution with our clients, brokers, and internal team members
Reviews and follows up on client cases on a daily basis
Works with clients, brokers, and other departments to provide superior customer service and retain accounts
Records case notes in case management software
Processes statistical data regarding operational transactions
Qualification
Required
At least two (2) years of related call center, customer service, and sales experience
A high school diploma or equivalent
Benefits
Health Insurance is zero dollar paycheck cost for employee's coverage and only $195 a month for family!
Dental and Vision Insurance
Short Term Disability and Term Life Insurance at no cost to the employee
Long Term Disability and Voluntary Term Life Insurance
Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
Employee Assistance Program at no cost to the employee
Flexible Spending Accounts for Medical and Dependent Care Reimbursement
Health Savings Account funded by FrankCrum
Paid time off and holiday pay
Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
PTO cash out
Tickets at Work
Access to the Corporate America Family Credit Union
Employee and client referral bonus programs
Disaster Relief Fund for employees
Company
FrankCrum
FrankCrum is a professional employer organization that boosts HR capabilities, broadens convenient services and benefits to employees.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank W. Crum
Owner, President & CEO
Recent News
Seattle TechFlash
2025-09-12
Company data provided by crunchbase