mPulse · 2 days ago
Strategic Account Manager
United States
Full-time
Remote
Senior Level
7+ years expmPulse is a company focused on providing solutions for healthcare payor clients, and they are seeking a Strategic Account Manager to serve as a trusted advisor. This role involves managing a portfolio of strategic accounts, ensuring client satisfaction, and driving adoption of their solutions.
AnalyticsHealth CaremHealthMobile
Responsibilities
Build and maintain trusted, long-term relationships with customers
Serve as the strategic point of contact, understanding client objectives, challenges, and how our solutions can best deliver value
Drive customer engagement, adoption, and satisfaction through proactive account management
Monitor client health and escalate risks to ensure retention and long-term success
Lead renewal and expansion strategies within assigned accounts in collaboration with Sales
Manage the contracting process for assigned accounts, including overseeing renewals, coordinating terms, and ensuring timely execution of agreements
Strong understanding of payor contracts, with ability to read, understand and manage renewals
Partner cross-functionally with internal teams (Product, Sales, Implementation, Support) to deliver solutions and resolve issues
Prepare and deliver executive-level presentations, quarterly business reviews, and outcome reporting
Qualification
Required
7+ years of account management or client-facing experience, preferably in healthcare analytics, SaaS, or healthcare technology
Direct experience working with providers or payors is required
Proven ability to manage enterprise relationships and drive strategic outcomes
Strong understanding of a CRM platform (i.e. Salesforce) to manage customer relationships, track activities, support tickets, and contracting
Strong critical thinking and creative problem-solving skills
Self-starter who thrives in a fast-paced, start-up environment
Excellent communication and presentation skills, with the ability to engage at the executive level
Flexible, adaptable, and collaborative working style
Bachelor's degree in Business, Healthcare Administration, Analytics, or related field
Preferred
Advanced degree preferred
Company
mPulse
mPulse, a leading Health Experience and Insights company, is transforming consumer experiences to deliver better, more equitable health outcomes.By combining AI-powered analytics, omnichannel outreach, and digital health navigation technology, mPulse creates personalized health journeys and provides advanced insights to facilitate collaboration across the healthcare ecosystem.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$41.95MKey Investors
PSG EquityOptum VenturesSJF Ventures
2022-01-10Series Unknown
2020-08-11Series C· $16M
2018-05-07Series B· $11M
Leadership Team
Lara Stell
Chief Financial Officer
Jared Reitzin
Founder & Board Member
Recent News
Company data provided by crunchbase