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Vanguard · 6 hours ago

Data Analyst, Specialist

Dallas, TX

Full-time

Hybrid

Senior Level

5+ years exp

Vanguard is committed to the long-term financial wellbeing of its clients. They are seeking a Data Analyst, Specialist to manage operational reporting, design interactive dashboards, and provide actionable insights through data storytelling and visualization techniques.

FinanceFinancial Services

No H1B

Responsibilities

Own and manage business-as-usual (BAU) operational reporting, including Operations Index, Client SLA, and vendor/service provider SLA dashboards

Develop and support Service Reimagination dashboards to enhance operational transparency and performance monitoring

Support Friction Reduction dashboards and related analytics to improve participant/client experience and reduce repeat contacts

Partner with Data Engineering teams to automate workforce management (WMS) reporting and build scalable, reusable data products that enable self-service analytics

Design highly polished, executive-ready dashboards with exceptional visual appeal, intuitive navigation, and compelling data storytelling for senior leadership

Lead projects independently: Gather requirements, design dashboards and scripts, and deliver end-to-end analytical solutions with minimal oversight

Translate business needs into actionable insights: Apply strong data storytelling and visualization techniques to influence decision-making and drive measurable outcomes

Mentor and collaborate: Actively engage with peers and junior analysts, share best practices, and contribute to broader analytics communities and knowledge-sharing forums

Demonstrate strong business acumen and stakeholder management while driving reporting modernization and continuous improvement initiatives

Qualification

Advanced Tableau ExpertiseSQL ProficiencyPython for AutomationData StorytellingStakeholder ManagementMentoring

Required

Advanced Tableau Expertise

Ability to design interactive dashboards, automate reporting, and modernize legacy reports (e.g., transition from Excel, Cognos, or other BI tools to Tableau for contact center performance and SLA reporting)

Strong SQL Proficiency

Skilled in writing complex queries, optimizing performance, and integrating data from multiple sources, including enterprise data lakes and cloud-based platforms (e.g., AWS environments)

Python for Automation and Analytics

Experience using Python for data transformation, automation, and advanced analytics, including predictive modeling and integration with visualization tools (e.g., leveraging TabPy with Tableau)