Old Second National Bank · 9 hours ago
Full-Time Teller/Senior Teller
Bloomingdale, Illinois, United States
Full-time
Onsite
New Grad, Entry, Mid Level
$16.84/hr - $22.50/hr
0+ years expOld Second National Bank has been serving the Chicago area for over 150 years, focusing on community and growth. The Senior Teller role involves providing exceptional customer service, processing banking transactions, and assisting with compliance and training within the teller team.
BankingFinanceFinancial Services
Responsibilities
Provides quality, personalized customer service (greeting/closing, uses customer name, telephone etiquette, error resolutions, and written communications). Meets or exceeds established customer service expectations including manager observations
Processes checking and savings deposits/withdrawals by adhering to policies and procedures including ensuring proper endorsements, negotiability of item, validity of identification, and availability of funds
Processes various types of payments and orders according to policy and procedure including loan payments, real estate tax payments, money orders, and cashier’s checks
Counts, proves, and packages currency according to policy and procedure. Balances cash drawer and researches all teller differences within the specified timeframe
Effectively uses technology in order to accurately complete customer transactions
Participates actively in the branches efforts to reach assigned sales referral goals through meeting assigned individual goals
Participates in required in-house training sessions relating to sales, customer services, policies and procedures, compliance, product knowledge and Bank systems
Maintains flexibility to float to other branches and/or work dynamic schedules needed. Availability to work during branch hours: Monday-Friday, 8am-6pm and Saturday, 8am-12pm
Has some authority to make check/cash disbursement decisions
Assists manager with regulatory compliance, security and bank policies and procedures relating to the Teller area
Assists in providing teller staff with necessary training, motivation and encouragement to ensure superior customer service and accuracy
Provides additional operational support to Teller Supervisor, including performing end-of-day balancing functions, assisting in quarterly audit work, processing Travelers Checks, and cash ordering
May assist maintaining teller currency level requirements and orders sufficient cash to support the teller operation
May assist with audits and security tests as scheduled
Models desired customer service and sales behaviors for others to follow
Actively participates in the branches efforts to reach sales referral goals through meeting individually assigned goals
May assist in ordered supplies necessary for day-to-day operations of the teller area
Qualification
Required
High School Diploma or equivalent
Six months of related experience (cash handling, customer service, office, etc.)
Must work onsite to perform responsibilities of this position
High School diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service, and/or sales; or equivalent combination of education or experience)
Must work onsite to perform responsibilities of this position
Strong customer service orientation with a focus on delivering exceptional experiences
Professional and clear communication skills, both verbal and written
Proficient in cash handling and transaction accuracy
Detail-oriented with a commitment to precision and quality
Preferred
In-depth customer service, cash handling, and sales experience strongly preferred
Experience resolving customer service issues and providing exceptional customer service
Prior experience balancing a cash drawer
Prior experience in banking
Benefits
Eligible to participate in the Retail Incentive Plan.
How We Support You - Old Second
Company
Old Second National Bank
Old Second National Bank is a national banking organization that provides commercial, treasury management and retail banking services.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$60M2021-04-20Debt Financing· $60M
1993-11-26IPO
Leadership Team
Jim Eccher
Chairman and CEO
Joe Gaffigan
President & Co-Founder O2 Sponsor Finance
Recent News
2025-12-16
MarketScreener
2025-12-09
Company data provided by crunchbase