The Pasha Group · 12 hours ago
Terminal Systems and IT Manager
Honolulu, HI
Full-time
Onsite
Mid Level
$95K/yr - $115K/yr
3+ years expThe Pasha Group is a company that provides support in the transportation and shipping industry. They are seeking a Terminal Systems and IT Manager who will be responsible for managing the day-to-day maintenance and support of technology hardware and software at their locations, as well as providing technical support to customers and leading technical projects.
AutomotiveLogisticsService IndustryTransportation
Responsibilities
Manage day-to-day maintenance and support of technology hardware and software, technology research, projects, and implementations for Hawaii Stevedore (HSI) and Hawaii Terminal (HTI) locations
Interface directly with internal/external customers and various departments
Provide and perform LAN support, troubleshooting, break/fix, hardware/software upgrades, patch management, Anti-Virus management, image management, application installs, user support and training
Troubleshoot user desktop/workstation issues to resolution
Receive service requests from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, or operating systems and technologies
Respond to support requests via phone, email, or in person in a professional, confident, and courteous manner. Evaluate the nature of problem, determine root cause including issues related to hardware such as modem, printer, cables, or telephone. Formulate diagnosis and assist users through problem solving steps
Liaison with corporate IT Services on local projects, concerns, maintenance, etc
Work with local management to maintain and support hardware/software, research, develop, and implement processes related to systems management and technology integration
Provide technical support to customers answering technical inquiries, diagnosing reported problems or configuration issues, recommending solutions, escalating when appropriate and following issues through to resolution
Lead technical projects such as the research, proposal and implementation of new software and hardware products, including procedural documentation at all HSI/HTI locations
Educate users on casual as well as formal classroom-training basis about new and more effective ways to use their computing resources
Develop and track local hardware and software procurement requests from users to corporate IT Services. Provide technical support. Troubleshoot, configure, install, and deploy workstations, laptops, printers, computer peripherals, smartphones, OCR, RFID, RTLS and other related equipment for all HSI/HTI locations
Research and contribute technical resolutions and process improvement via interaction in technical and procedural discussions with knowledge based documentation
Recommend and perform hardware and software installs and upgrades
Test software and hardware for functionality prior to deployment to evaluate ease of use, functionality errors and whether product will aid user in performing work. Report and issues to assist with resolution
Write software and hardware evaluations and recommendations for management review
Write and revise user-training manuals and procedures
Develop training materials including exercises and visual displays
Perform preventive maintenance
Deploy and support wireless devices including iOS, Android, RFID, and Windows mobile devices
Support enterprise applications
Setup and support MFA and VPN accounts
Manage and support Anti-Virus applications
Other duties as assigned
Qualification
Required
High school diploma or equivalent (HSED) required
Valid state-issued driver's license and acceptable driving record required
Transportation Worker Identification Credential (TWIC) within 60 days of hire required
3+ years of related experience in transportation/shipping industry or similar field required
Basic proficiency with Microsoft Office including Word, Excel, and Outlook
Ability to communicate clearly with excellent verbal, written, and listening skills
Ability to work individually as well as a valued participant in a team based environment
Applied knowledge of the principles of rational systems used to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form
Demonstrated ability to maintain confidentiality with tact and discretion
Ability to promote best-practices
Preferred
Associate degree in Computer Science or related course of study preferred
Microsoft and/or Dell certifications preferred
Advanced Microsoft Office proficiency with SharePoint, Access, and Outlook preferred
Benefits
Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.
Annual Incentive Opportunity: 10% of eligible compensation
Company
The Pasha Group
The Pasha Group is a transportation and logistics company that provides automotive, relocation, and maritime services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$80MKey Investors
Morgan Stanley Investment Management
2024-04-01Debt Financing
2018-04-03Series Unknown· $45M
2016-06-30Series Unknown· $35M
Leadership Team
LISA GALVIN
BILLING/FINANCE/ACCOUNTING/COST ACCOUNTING
Steve Partridge
Chief Officer
Recent News
2024-05-05
Company data provided by crunchbase