PBS Radiology Business Experts · 8 hours ago
Information Technology Support Specialist
Reno, NV
Full-time
Onsite
Senior Level
5+ years expPBS Radiology Business Experts is seeking an Information Technology Support Specialist to provide frontline and Tier 1.5 technical support for their infrastructure and business applications. The role involves independently resolving incidents, serving as the technical intake point for users, and ensuring accurate diagnosis and documentation prior to escalation.
AccountingBillingFinancial ServicesTraining
Responsibilities
Serve as primary intake for IT incidents and service requests via phone, email, and ticketing system
Perform structured troubleshooting using documented workflows and root-cause isolation techniques
Resolve Windows OS issues including profile corruption, OS configuration, patching, and driver-related problems
Support endpoint hardware (desktops, laptops, printers, scanners, peripherals) including break/fix replacement
Administer Active Directory objects (users, groups) following least-privilege standards
Create, modify, disable, and audit Microsoft 365 user accounts, mailboxes, licenses, and group memberships
Troubleshoot Microsoft 365 services (Outlook connectivity, Teams issues, OneDrive sync, SharePoint access)
Perform basic network diagnostics (IP configuration, DNS resolution, gateway reachability, latency symptoms)
Use RDP and approved remote support tools for endpoint and application troubleshooting
Deploy and image workstations using standard build procedures and deployment tools
Install, update, and license approved software packages
Maintain accurate CMDB/asset records and ticket documentation
Identify recurring incidents and potential systemic issues and escalate with supporting evidence
Execute limited, predefined SQL tasks (read-only queries or controlled updates) in approved environments only
Serve as initial technical contact for Imagine application incidents and service requests
Differentiate between user workflow errors, configuration/data issues, and system-level problems
Apply documented fixes and known workarounds for common Imagine issues
Collect detailed diagnostics (logs, screenshots, timestamps, reproduction steps, user context)
Escalate to Tier 2/3 internal teams or vendor support per established escalation procedures
Track escalations and communicate status updates to stakeholders
Qualification
Required
5+ years of hands-on IT support or application support experience
Advanced Windows OS administration and troubleshooting skills
Strong experience with Active Directory and access management
Enterprise Microsoft 365 administration and support experience
Experience working in structured, ticket-driven support environments
Strong understanding of escalation thresholds and operational boundaries
Preferred
Experience supporting small to mid-sized enterprise networks
Working knowledge of TCP/IP, DNS, DHCP, and client-server architecture
Read-only or controlled SQL experience
Familiarity with ITIL incident and problem management practices
A+, Microsoft, or equivalent technical certifications
Company
PBS Radiology Business Experts
PBS Radiology Business Experts specializes in revenue cycle, practice management, and software solutions.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase